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How do you get people who typically work alone to function as a team unit? How do you get through to your direct reports to give constructive feedback and create the right energy to get things done?

At this seminar, you'll broaden your perspective, get a keen understanding of the way technical professionals function, and communicate so you can get your project teams, task forces, and work groups working together with greater efficiency. You will examine your role in everyday interaction and practice specific skills on running meetings, coaching, and providing feedback, while leveraging talents in your direct reports to help you reach your goals.

How You Will Benefit

  • Understand what drives or motivates IT professionals
  • Develop a broader organizational perspective
  • Learn which combination of best management approaches works best for your team of IT professionals
  • Align the IT professional's goals with business goals
  • Analyze performance based on business requirements

1. The Management of Technical Professionals

  • Challenges facing all managers
  • Particular challenges facing technical managers
  • Make the transition from technical professional to manager
  • Analyze your roles in leading, managing, delegating, and doing, and apply those roles appropriately

2. Applying Personality Type to Technical Professionals

  • Your personality type and that of others
  • Manage the implications of uniqueness and sameness
  • Use personality type in problem-solving
  • Adopt communication to different psychological types

3. SMART Objectives: A Foundation for Managing Technical Professionals

  • The use of the vision and mission
  • Set S.M.A.R.T. objectives

4. Making Decisions with Technical Professionals

  • The continuum of decision making
  • Choose the best approach for each decision
  • Use decision making to build your team

5. Delegating, Motivating, and Coaching: The Power Tools for Managing Technical Professionals

  • Use the learning curve to manage technical professionals
  • Delegate for development and productivity
  • Motivate technical professionals
  • Use coaching and feedback for development

6. Choosing Talented Technical Professionals

  • Skills, behaviors, and talents that you need for any position
  • Construct effective interview questions
  • Legal and policy requirements in hiring
  • Conduct effective interviews

7. Managing Progress and Evaluating Performance

  • How to set expectations for performance
  • How to conduct formal annual performance reviews and informal quarterly reviews
  • Use the power tools of delegation, motivation, and coaching to manage progress and evaluate performance
  • Deal with mismatches between performance and need

8. Planning and Taking Action

  • Deploy a tactical plan
  • Make change happen


Transfer, Cancellation and Refund Policy. For Classroom, Live Online and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Please call us if you have any questions.

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