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You'll learn ...

  • How to build a cohesive, results-oriented team from a group of diverse individuals
  • Motivational techniques that inspire team members to want to perform at their peak
  • How to grant the team more decision-making and problem-solving authority as it matures
  • How to gain team member commitment to policy and procedural changes that are critical to the success of the organization
  • And much more

In this two-day workshop, you'll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar. Get step-by-step guidelines and practical advice for transforming a group of individuals into a creative, results-producing team.

Day one: 9:00 a.m. - 4:00 p.m.

Characteristics of successful team leaders

  • 10 critical behavioral skills successful team leaders must master
  • Transitioning to a team environment: Understanding the differences between supervisors/managers and team leaders
  • How to gain the acceptance and trust of team members when you're replacing another team leader
  • Stand up and shout-or should you? How to promote your team and its accomplishments to upper management
  • Understanding your team's purpose and position within the organization
  • Why every successful team leader is also a group member
  • Strategies for keeping yourself motivated and energized as a team leader

How to build a team that gets results

  • The 4 key words that describe every top-performing team
  • How to overcome the 10 major obstacles that keep teams from effectively setting goals
  • Calling a team a team doesn't make it one: Find out the 13 key characteristics that make a successful team
  • Team chemistry: Personality and interpersonal styles that lead to collaboration-and also to conflict
  • Why it's important to help your team develop a written "code of conduct"
  • DIAMOND: A can't-miss formula for planning and setting achievable team goals
  • How to get the team to welcome new members without feeling threatened
  • Understanding the primary reasons teams fail to accept responsibility
  • 9 keys to putting an end to reverse delegation
  • Benchmarks for evaluating a team's progress, performance and bottom-line results

Creating a motivating team climate

  • How team leaders sometimes inadvertently contribute to a lack of team performance
  • Overcome the myth of motivation by remembering these 2 key points
  • The 4 different team climates a leader can create-use this Team Leader Effectiveness Grid to find out which one you've fostered for your team
  • The keys to building trust between team members and the team leader, especially after a negative or unpopular decision has been made
  • How to renew and refuel a team that starts off with enthusiasm and energy but soon becomes discouraged
  • How to recognize team accomplishments when one team member constantly tries to take all the credit for the group's performance
  • How to inspire and motivate a team that routinely has more work than it can reasonably handle
  • People give when they get: Key points to keep in mind when planning incentives and rewards

The changing role of the team leader

  • The 4 stages of team development-and the team leader's role in each
  • How well do you coach and counsel your team? Use this exercise to find out how you're influencing your team's development
  • Riding the fast track to continuous improvement: How to identify and respond to team members' needs as they move through the 4 stages of team development
  • How to identify your team's current stage of development
  • How to gradually release more power, influence and authority to the team as members mature and jell in their roles
  • The 2 critical factors for getting team members to accept change
  • How to use delegation to push team members to take action and get results
  • The 2 most common leadership styles-and a leadership approach that incorporates either or both, depending on the needs of team members
  • Understanding the single most important function of the team leader
  • Understanding when to "coach" and when to "direct" in order to elicit the best performance from team members

Tuning in to critical communication cues

  • The 4 components of effective communication
  • 8 tips for helping team members communicate better with each other, with customers and with you
  • How to get team members to listen to and accept criticism from one another
  • Tips for training team members on how to get and give feedback from customers
  • The common barriers to effective listening and how to overcome them to strengthen relationships among team members
  • How to help team members understand the difference between "acceptance" and "agreement"
  • 6 benefits of asking good questions-and the 5 types of questions to avoid

Day two: 9:00 a.m. - 4:00 p.m.

Dealing with performance problems

  • How to nip the behavior problems of individual team members in the bud before they negatively impact team performance
  • Understanding the 3 major types of problems that keep team members from performing at their peak-and the specific actions you can take to counter each type
  • A sure-fire approach for getting team members who choose not to perform to not only change but to grow
  • How to determine when additional training is needed to smooth out rough spots in performance
  • 4 critical steps to making sure your discipline sticks
  • How to conduct an effective performance review
  • How to deal with "eager beavers" who don't produce
  • A dozen key areas to examine when the team as a whole is experiencing performance problems

Shared problem solving and decision making

  • The 3 primary problem-solving and decision-making styles most teams utilize-and the pros and cons of each
  • What keeps teams from solving problems? How to identify the major obstacles that can paralyze innovative thinking and grind progress to a halt
  • The team leader's role in the rational problem-solving process
  • How to use brainstorming as a tool for encouraging the free exchange of ideas and solutions
  • Avoid conflict and controversy with this proven technique for making choices when several excellent alternatives are on the table
  • How to establish a creative, synergistic decision-making climate
  • How to identify your own preferred problem-solving style-and how it affects the team
  • What to do when team members are too willing to compromise instead of working through problems
  • How to gain cooperation when some team members won't abide by the decisions made by the team as a whole
  • How to finally reach consensus when one member of the team refuses to compromise
  • How to get your team to make decisions when team members want to be told what to do
  • The top 10 factors that influence a team's decision-making process

Dealing with team conflict

  • The key to promoting team harmony and minimizing disagreements
  • How to recognize potentially counterproductive or destructive team member activities-and how to deal with them before they lead to conflict
  • Why you can't sweep team conflict under the rug
  • Proven methods for structuring and conducting successful conflict-resolution meetings
  • A 10-step disciplinary process that addresses misconduct openly and frankly
  • The 5 levels of team conflict and what you can do to help mitigate the factors that cause them
  • 10 conflict-avoidance tips team leaders can practice in any team situation
  • How to deal with interpersonal problems that can threaten team cohesiveness
  • How to deal with team members who spend more time competing with each other than cooperating
  • What to do with team members who go directly to upper management when they disagree with a team decision
  • How to get your team to work effectively with other teams so that work flows smoothly and the organization's goals are achieved
  • How to use the RISC strategy to work through conflict
  • The 3 ways teams commonly mishandle anger-and how to help team members redirect it

Conducting effective team meetings

  • Why the time you spend planning and preparing for a meeting is as important as the meeting itself
  • 5 key elements of an effective meeting agenda
  • 10 tips for leading purposeful, productive team meetings
  • How to create an environment that encourages team members-even untalkative ones-to fully participate in the exchange of ideas
  • Telltale clues that your meetings are floundering-and what you can do to revive them
  • 2 dozen techniques experienced team leaders use to keep discussions flowing during meetings
  • Facilitation techniques for ensuring that team meetings run smoothly-and which behaviors to avoid
  • The "100-mile rule": How to use it to eliminate distractions and keep team members focused on the business at hand

Managing virtual teams

  • Understanding how virtual teams are revolutionizing the workplace
  • The 3 phases of planning and development necessary for creating a winning virtual team
  • The essential skills and technology needed to support an effective virtual team
  • Understanding and supporting the dynamics of teams that reach across organizations
  • How to enhance personal communications when team members meet electronically
  • One of the key reasons virtual teams fail-and commonsense approaches to prevent it

Registrations for classes must originate from either the United States or Canada.

Cancellations and substitutions:Cancellations received up to five working days before the seminar is refundable, minus a ($10 for one-day event and $25 for two-day event) registration service charge. After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.

Continuing Education Credit: Continuing Education Credits are based on program length and completion in accordance with the National Task Force for Continuing Education guidelines. Please contact your professional licensing board or organization to verify specific requirements.


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PA Pittsburgh11/27/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043166
CT Waterbury11/28/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043170
IN Indianapolis11/29/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043174
CT Hartford11/30/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043177
AZ Phoenix12/4/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043182
MT Great Falls12/4/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043185
NJ Freehold12/5/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043189
NJ Cherry Hill12/7/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043192
VA Richmond12/11/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043200
IA Des Moines12/11/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043196
CA Oakland12/12/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043204
VA Norfolk12/13/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043208
CA Irvine12/14/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043212
ME Presque Isle1/11/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043216
FL Daytona Beach1/16/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043223
CA Concord1/16/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043220
SC Columbia1/18/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043230
AZ Tempe1/18/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043226
NH Manchester1/22/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043234
FL Ft. Lauderdale2/12/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043240
FL Sarasota2/14/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043183
IL Oak Brook2/20/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043244
MN Mankato2/20/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043165
MN Bloomington2/22/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043169
OH Columbus2/22/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043173
DC Washington3/5/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043178
TX Dallas3/5/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043181
VT Burlington3/7/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043188
TX Houston3/7/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043184
IL Oak Brook3/19/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043191
NC Raleigh3/19/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043195
GA Atlanta3/21/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043199
KY Bowling Green3/26/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043202
MD Annapolis3/26/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043207
KY Louisville3/28/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043211
MD Baltimore3/28/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043214
TX Dallas4/3/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043218
TX Houston4/5/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043224
NV Las Vegas4/16/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043228
GA Atlanta4/23/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043232
CA Fresno5/7/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043236
CA Anaheim5/9/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043238
CA Pasadena5/14/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002043243
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