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This course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.


TARGET AUDIENCE:
This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.

COURSE OBJECTIVES:
After completing this course, students will be able to:
•Manage and Maintain Windows devices locally or remotely
•Manage Windows devices using a GUI or a command-line interface
•Identify the Cause of and Resolve Networking Issues
•Identify the Cause of and Resolve Security Issues
•Manage Windows devices locally or remotely
•Manage Windows Clients with Windows PowerShell & Azure PowerShell

COURSE OUTLINE:


Identify and Resolve New Software Installation Issues

  • Overview
  • Planning New Software Deployment
  • Multilingual Deployment
  • Using Group Policy to install software
  • Using Software Restriction Policies
  • Digitally Signing Software
  • Using WMI
  • Using Applocker
  • Using Virtualization for Testing
  • Resolve Software Installation Issues
  • Review
  • Lab : Identify and Resolve New Software Installation Issues

Resolve Software Configuration Issues (Required)

  • Overview
    Change Default Settings on the Image
    Enable and Disable Features
    Pointing to a Network Resource
    Configuring Updates
    Resolve Configuration Issues with Group Policy
    Driver Updates
    Problem Steps Recorder
    Resolve Software Configuration Issues
    Review
    Lab : Resolve Software Configuration Issues

Resolve Software Failure (Required)

  • Overview
    Event Viewer
    Event Forwarding
    Application Compatibility Toolkit
    Windows Troubleshooting Platform
    Windows Experience Index
    Testing Compatibility with Safe Mode
    System Restore
    Resolve Software Failure
    Review
    Lab : Resolve Software Failure

Identify and Resolve Logon Issues (Required)

  • Overview
    Authentication Process
    Machine Accounts
    Trust Relationships
    Network Services
    User Account Properties
    User Profiles
    Resolve Logon Issues
    Review
    Lab : Identify and Resolve Logon Issues

Identify and Resolve Network Connectivity Issues (Required)

  • Overview
    Scope of the Problem
    Hardware Issues
    TCP/IP Configuration
    Network Routing
    IPSec Configuration
    Network Connectivity Tools
    Branch Cache
    Resolve Network Connectivity Issues
    Review
    Lab : Identify and Resolve Network Connectivity Issues

Identify and Resolve Name Resolution Issues (Required)

  • Overview
    DNS Name Resolution
    Using a Hosts files
    WINS Configuration
    Using LMHOSTS files
    Name Resolution Order
    Manual vs DHCP Configuration
    Resolve Name Resolution Issues
    Review
    Lab : Identify and Resolve Name Resolution Issues

Identify and Resolve Network Printer Issues (Optional)

  • Overview
    Connecting to a Network Printer
    Managing the Print Spooler
    Setting Printer Priorities
    Creating Printer Pools
    Configuring Drivers
    Printer Schedules
    Printer Permissions
    Manage Printers with Group Policy Settings
    Resolve Network Printer Issues
    Review
    Lab : Identify and Resolve Network Printer Issues

Identify and Resolve Performance Issues (Required)

  • Overview
    Analyzing Event Logs
    Setting Power Management
    Optimize Processor Usage
    Optimizing Memory Usage
    Optimize Hard Drive Usage
    Optimize Network Usage
    Performance Tools
    Resolve Performance Issues
    Review
    Lab : Identify and Resolve Performance Issues

Identify and Resolve Hardware Failure Issues (Optional)

  • Overview
    Diagnosing Memory Failure Issues
    Hard Drive Issues
    Network Card Issues
    Power Supply Issues
    Windows Hardware Diagnostic Tools
    Resolve Hardware Failure Issues
    Review
    Lab : Identify and Resolve Hardware Failure Issues

Identify and Resolve Wireless Connectivity Issues (Optional)

  • Overview
    Signal Strength
    Wireless Security
    Wireless Profiles
    Management Options for Wireless Devices
    Resolve Wireless Connectivity Issues
    Review
    Lab : Identify and Resolve Wireless Connectivity Issues

Identify and Resolve Remote Access Issues (Optional)

  • Overview
    Remote Access Methods
    Dial-up Configuration
    VPN Configuration
    DirectAccess Configuration
    Authentication Protocols
    Resolve Remote Access Issues
    Review
    Lab : Identify and Resolve Remote Access Issues

Manage File Synchronization (Required)

  • Overview
    Configuring Offline File Access
    Synchronization Settings
    Transparent Caching
    Roaming Profiles
    Restoring Network Files
    Resolve File Synchronization Problems
    Review
    Lab : Manage File Synchronization

Identify and Resolve Internet Explorer Security Issues (Optional)

  • Overview
    Configure Security Zone
    Configure Security Levels
    Configure Privacy Settings
    Managing Add-ons
    Configure Smart Screen Filter
    Other Security Issues
    Resolve Internet Explorer Security Issues
    Review
    Lab : Identify and Resolve Internet Explorer Security Issues

Identify and Resolve Firewall Issues (Optional)

  • Overview
    Securing Network Applications and Features
    Program and Port Exceptions
    Configuring Notifications and Logging
    Network Security Tools
    Resolve Firewall Issues
    Review
    Lab : Identify and Resolve Firewall Issues

Identify and Resolve Issues Due To Malicious Software (Optional)

  • Overview
    Proactive Malware Protection
    Protecting Internet Explorer
    Windows and Anti-Virus Updates
    Recovering From Malware Infection
    Resolve Issues Due To Malicious Software
    Review
    Lab : Identify and Resolve Issues Due To Malicious Software

Identify and Resolve Encryption Issues (Optional)

  • Overview
    Configuring a Recovery Agent
    Using EFS
    Using BitLocker
    Encryption Tools
    Resolve Encryption Issues
    Review
    Lab : Identify and Resolve Encryption Issues

Identify and Resolve Software Update Issues (Optional)

  • Overview
    Types of Windows Updates
    Using Windows Update
    Using Microsoft Update
    Resolve Software Update Issues
    Review
    Lab : Identify and Resolve Software Update Issues

PowerShell for Desktop Support Technicians (Appendix B)

  • Overview
  • Compared to other Scripting Languages
  • Creating and Running Scripts
  • Administering Local Resources
  • Administering Network Resources
  • Connect to Microsoft Azure with PowerShell
  • Review
  • Lab 1: PowerShell for Desktop Support Technicians


Virtual 50331 Windows 7, Enterprise Desktop Support Technician Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet. The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.

There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.

This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students. You will hear and see your instructor as they teach the course and answer your questions via voice or text. Choose the online live virtual training option and you can access the recorded version even after the class has finished.

The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.

Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.

Find a class and register in three easy steps:
  • 1. Select Location:
  • 2. Select Date Range:
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  • 3. Select Class Type:
    • All Types
    • C Classroom
    • V Virtual Live
    • Cv In-Class Virtual
    • O Online
Virtual Live2/26/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days2975.002269011
FL Plantation2/26/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days2975.002292336
Virtual Live6/11/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days2975.002269012
LA Metairie6/11/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days2975.002292421
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