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This course teaches students with experience in Windows XP and Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.


TARGET AUDIENCE:
The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

COURSE OBJECTIVES:
After completing this course, students will be able to troubleshoot:- Startup issues on a computer with Windows 7 installed.- Issues related to the application of Group Policy.- Issues related to hardware devices and device drivers.- Issues related to network connectivity.- Remote connectivity issues.- User profile and logon script issues.- Issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions.- Issues related to operating system features and applications.- Issues related to performance.

After completing this course, students will be able to:- Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.- Troubleshoot startup issues on a Windows 7 computer.- Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.- Troubleshoot hardware device, device driver, and performance issues.- Troubleshoot network connectivity issues.- Troubleshoot remote connectivity issues.- Troubleshoot logon and resource access issues.- Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.- Troubleshoot operating system and applications issues.



Virtual 6293 Troubleshooting and Supporting Windows 7 in the Enterprise Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet. The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.

There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.

This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students. You will hear and see your instructor as they teach the course and answer your questions via voice or text. Choose the online live virtual training option and you can access the recorded version even after the class has finished.

The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.

Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.

The course you have selected has limited or no upcoming scheduled training dates!

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