Course Description
Students learn the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, like system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager.
Lesson 1: Overview of Cisco Unified Communications Solutions Understanding the Components of Cisco Unified Communications Solutions Understanding the Characteristics of Cisco Unified Communications Solutions
Lesson 2: Overview of Administrator and End-User Interfaces Understanding Administrator Interfaces Understanding End-User Interfaces Lab 2-1: Exploring Administrator Interfaces Lab 2-2: Exploring End-User Interfaces
Lesson 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Understanding Call Flows and Call Legs Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
Lesson 4: Endpoint and End User Administration Understanding Endpoint Characteristics and Configuration Requirements Understanding Endpoint Implementation Options Understanding End-User Characteristics and Configuration Requirements Understanding End-User Implementation Options Lab 4-1: Implementing Endpoints Lab 4-2: Implementing End Users
Lesson 5: Enablement of End User Telephony and Mobility Features Understanding Telephony Features Enabling Telephony Features Understanding Mobility Features Enabling Mobility Features Lab 5-1: Enabling Telephony Features Lab 5-2: Enabling Mobility Features
Lesson 6: Enablement of Cisco Unity Connection and Cisco Unified Presence Understanding Cisco Unity Connection Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Understanding End User and Voice Mailbox Implementation Options Understanding Cisco Unified Presence Enabling Cisco Unified Presence Lab 6-1: Implementing End Users and Voice Mailboxes Lab 6-2: Enabling Cisco Unified Presence
Lesson 7: Cisco Unified Communications Solutions Maintenance Providing End-User Support Understanding Cisco Unified Communications Manager Reports Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Monitoring the System with Cisco Unified Real-Time Monitoring Tool Monitoring Voice Mail in Cisco Unity Connection Understanding the Disaster Recovery System Lab 7-1: Providing End-User Support (optional, if course timing permits) Lab 7-2: Generating Cisco Unified Communications Manager Reports Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports Lab 7-4: Monitoring the System with Cisco Unified RTMT Lab 7-5: Monitoring Usage of Cisco Unity Connection Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System (optional)
Comments
Virtual Cisco® Introducing Cisco® Voice and Unified Communications Administration v8.0 (ICOMM) Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.