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Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.


1. Embracing Your New Role and Expectations

  • What your boss, employees, peers, and senior management expect from you in your supervisory role
  • Four basic management functions:
    • Planning
    • Organizing
    • Communicating
    • Monitoring

2. Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit, and your company
  • Americans with Disabilities Act (ADA)
  • Hostile environment
  • Key laws and legal terms relevant to your supervisory position

3. Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of e-mail
  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • How to ask questions that get the answers you really need

4. Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • Minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

5. Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

6. Taking Delegation, Performance, and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

7. Managing Performance Appraisals

  • Your company's appraisal system
  • Record keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

8. Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

9. Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development
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CA Anaheim2/28/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589124
CA San Francisco12/13/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589169
CA San Francisco2/14/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589175
FL Ft. Lauderdale12/6/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589172
GA ATLANTA2/7/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589130
IL Chicago12/6/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589157
MA Boston11/29/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589146
NV Las Vegas12/11/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589181
NY New York2/26/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589149
NY NEW YORK1/17/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589145
TX Dallas1/22/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589170
TX Houston12/4/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589177
VA Arlington1/29/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>3 days2195.001589187
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