Course Description
This exclusive course focuses on adding phones and users in an environment
that is similar to what you will see in your own system, including:
- Cisco Unified
Communications Manager (CUCM) v7, v8, and v9
- Unity Connection v8 and v9
- Client devices
You will learn how to access the CUCM administrative pages to perform moves,
adds, and changes of Cisco IP Phones, while configuring users and associating
them with phones. You will learn to configure simple features, such as DND,
Music on Hold, MeetMe conferencing, and shared lines and barge, as well as
access to CUCM user web pages. You'll also learn to configure voice mail
accounts for users, build a voice mail menu system, and manage licenses using
Enterprise License Manager with Cisco UC v9.1.
You will gain a basic understanding of route patterns that are used for
dialing and Class of Service, which is used to control who can dial where, such
as internal, local, long distance, and so forth.
- Basic CUCM architecture and terminology
- How the CUCM administrative and user GUIs work
- Device pools and other common elements of phone configuration
- Add and delete phones manually and using auto registration
- Use the BAT tool to add phones and users and to change configurations
- Add users, assign them capabilities, and associate them with phones
- Configure phone features: shared lines, call park, DND, Music on Hold,
and phone services
- Configure phones for Class of Service using the line/device approach
- The NANP
- Configure phones for voice mail
- Enable video
- Investigate CDR and billing using third-party software called
OfficeWatch
- Components of the Cisco Unity and Unity Connection systems and how they
integrate into a unified messaging system
- Configure Cisco Unity Connection users
- Deploy and use the Greetings and Broadcast administration tools
- Configure Cisco Unity Connection Voice Mail Menu System using call and
interview handlers (i.e., build an Audiotext application)
Agenda
1. Introduction to Cisco Unified Communications Manager (CUCM)
Exploring IP Telephony
Understanding Cisco Unified Communications Manager Architecture
Supporting Cisco Unified IP Phones
Understanding Cisco Unified Communications Manager Administration Options
2. Configuring Users and Phones
Managing User Accounts in CUCM
Exploring Phone Registration and Cisco Unified IP Phones
Implementing IP Phones
Remote Monitoring and Troubleshooting Phones
3. CUCM Dial Plan and Calling Privileges
Configuring Cisco Unified Communications Manager Call-Routing Components
Defining Class of Control
Using Class of Control Features
4. Configuring CUCM Applications and Features
Implementing Media Resources in Cisco Unified Communications Manager
Cisco Unified Communications Manager User Features
Cisco Unified Communications Manager User Web Pages
Cisco Unified Communications Manager Call Detail Records and Billing
Configuring Voice Mail
5. Unity Connection
Understanding Cisco Unity Connection
Examining Integration
6. Unity Connection General Setup
Examining Deployment Models
Integrating Cisco Unity Connection
7. Unity Connection Subscriber Setup
Managing Class of Service
Managing Individual Users
8. Unity Connection: Managing System Settings
Managing System Settings
Labs
Lab 1: Topology and Deployment
Lab 2: Exclusive - VMware Exploration (Optional)
Lab 3: Exclusive - CUCM/CUC v9.1.1a License Setup
Lab 4: Users: End Users
Lab 5: Enhanced - Users: Application Users
Lab 6: Users: BAT
Lab 7: Exclusive - Investigate HQ Common Configuration
Lab 8: Manual Phone Configuration
Lab 9: Phone Auto Configuration
Lab 10: Phone Configuration CIPC
Lab 11: Phone Basic Features
Lab 12: Phones: BAT
Lab 13: Exclusive - Dial Plan Exploration Lab
Lab 14: Exclusive - Line/Device Class of Service: Discovery
Lab 15: Exclusive - Phones - Branch A
Lab 16: Exclusive - Troubleshooting MACs (Optional)
Lab 17: MOH and Conferencing
Lab 18: Enhanced - Users Features1: Softkeys and DND
Lab 19: Users Features 2: Call Park and Pickup
Lab 20: Enhanced - Users Features 3: Shared Lines and Barge
Lab 21: Users Features 4: Users Options Web Pages and IP Phone Services
Lab 22: Enhanced - Load Voice Mail Integrations and License CUC
Lab 23: Enhanced - Configure Phones for Voice Mail
Lab 24: Unity Connection Voice Mail Integration
Lab 25: System Settings
Lab 26: System Schedule
Lab 27: Enhanced - Class of Service and Roles
Lab 28: Adding Subscribers/Users
Lab 29: Personal Communications Assistant
Lab 30: Unity Connection Opening Greeting
Lab 31: Enhanced - Interview and Call Handlers
Lab 32: Exclusive - Greetings and Broadcast Administrators
Audience
This entry-level course is designed for administrators who need an
understanding of Cisco UC networks. Engineers, network architects, and
integrators with overall responsibility for Cisco UC networks can also benefit
from this course, especially when taken in combination with more advanced
courses such as ACUCW2.