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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Using Facilitation Skills as a Manager $74.95
Facilitating Collaborative Processes $74.95
Challenges of Facilitating $74.95

Bundle Price: $139.00
Total Savings: $85.85


Using Facilitation Skills as a Manager

Managers need to be good facilitators – in the broadest sense of the word. Being facilitative means empowering and collaborating with employees to get the work done. This course describes how to use facilitation skills to help others work more effectively. It explains how observation skills can help you understand how well people are working together and whether you may need to intervene to get things back on track. Another key facilitation skill covered in the course is using questions effectively to help others focus and engage in their work.
  • determine the most appropriate role – facilitator, manager, or leader – for a given situation
  • take steps to intervene appropriately to help others work more effectively in a given scenario
  • use questions to help engage others in their work in a given scenario

Facilitating Collaborative Processes

In order to develop better and more successful solutions to work-related issues, you need to engage employees in collaborative processes such as planning, decision making, and problem solving. And to do this well, you must be a good facilitator. This course describes how to support collaborative processes by drawing on the principles of facilitation. These principles include empowering employees to engage with work and take responsibility, encouraging them to be creative, sharing relevant information openly and honestly, and helping employees see connections between their work and the work of others. The course describes how to apply these and other principles in collaborative sessions. In particular, it examines visioning sessions, where you want employees to contribute their ideas on what an ideal future looks like, and decision-making sessions, where you need to guide employees to reach a consensus about an important issue.
  • describe the principles of facilitation
  • recognize how to conduct a collaborative visioning session
  • recognize how to facilitate collaborative decision making
  • take steps to facilitate consensus during a decision making session in a given scenario

Challenges of Facilitating

Dealing with challenging situations and behaviors is a part of any manager's or leader's job. Being observant, knowing what questions to ask, and being able to deal with conflict effectively are facilitation skills that can help when a situation becomes difficult. Managers who observe early signs of dysfunctional behavior – behavior that impedes the progress of work in some way – can prevent disruptions and help employees to be more productive. And those managers who know how to facilitate conflict discussions effectively can promote healthy debate and resolution of issues. This course identifies ways to help prevent dysfunctional behavior by getting to know employees and establishing some ground rules. It also describes how to respond to objections and lack of commitment that may hinder work progress. It outlines a process for dealing with objections that includes clarifying what the objection is, summarizing it, and responding appropriately. Finally, the course covers techniques for facilitating productive conflict discussion that will encourage employees to agree on a solution.
  • identify ways to help prevent behaviors that may impede work progress
  • respond to an objection during a work discussion
  • recognize how to facilitate a conflict resolution discussion
  • encourage a productive conflict discussion
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Essentials of Facilitating e-learning bundle
  • Course ID:
    252501
  • Duration:
    3 hours
  • Price:
    $139