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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Cisco CAPPS 8.0: Introduction to Voice-Mail $74.95
Cisco CAPPS 8.0: Integrating Cisco Unity Connection with CUCM $74.95
Cisco CAPPS 8.0: Configuring the CUC System and Dial Plan Components $74.95
Cisco CAPPS 8.0: Implementing Cisco Unity Connection $74.95
Cisco CAPPS 8.0: Implementing Cisco Unity Express in CUCM Express Environment $74.95

Bundle Price: $199.00
Total Savings: $175.75


Cisco CAPPS 8.0: Introduction to Voice-Mail

This course introduces the Cisco Unity Connection and Cisco Unity Express voice-messaging systems and compares the parameters and features of each. It discusses Cisco Unity Connection integration options, including integration with Cisco Unified Communications Manager. This course also examines various deployments in which Cisco Unity Connection is placed as a centralized or decentralized voice-messaging application.
  • match the deployment models for Cisco Unity Connection to their characteristics
  • match the Cisco Unity Connection client interfaces to the functions they perform
  • describe the features of Cisco Unity Connection integration
  • describe voice-messaging features
  • identify the considerations for determining the number and configuration of voice-messaging ports
  • determine how to size and deploy a Cisco Unity Connection system in a given scenario
  • describe the call flow in automated alternate routing (AAR) mode

Cisco CAPPS 8.0: Integrating Cisco Unity Connection with CUCM

Cisco Unity Connection system settings are the main parameters used to define its integration with a call-processing system. This course explains the difference between integrating Cisco Unity Connection with Cisco Unified Communications Manager by using Skinny Client Control Protocol (SCCP) and by using Session Initiation Protocol (SIP). The configuration for both protocols is presented in detail.
  • identify considerations for integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • sequence the steps to configure a CUCM voice-mail port for integration with CUC
  • recognize the elements of a CUCM integration with CUC that require manual configuration
  • use the voicemail port wizard and create a hunt list and hunt pilot
  • create the default voicemail pilot number and the message waiting indicators for the system
  • identify settings that need to be defined when configuring CUCM for integration with CUCM
  • describe the characteristics of port groups
  • identify common mistakes that can be made when integrating CUC with CUCM
  • select appropriate SIP trunk security profile settings for a particular scenario
  • select appropriate SIP information parameters settings for a particular scenario
  • recognize examples of errors that can be made while integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • configure port and MWI settings in Cisco Unity Connection

Cisco CAPPS 8.0: Configuring the CUC System and Dial Plan Components

This course explains Cisco Unity Connection system settings, which contain many configuration options. It discusses system distribution lists and authentication rules as well as roles and restriction tables. Lightweight Directory Access Protocol (LDAP) integration with synchronization and authentication is also covered and how you can use LDAP filters to modify the LDAP search bases. Finally this course explains Cisco Unity Connection dial plan partitions and search spaces.
  • describe how to modify the preconfigured Cisco Unity Connection settings
  • describe how to use CUC schedules to manage calls
  • identify CUC system contacts configuration settings
  • describe administrator access and user roles
  • identify restriction table parameters
  • create authentication rules
  • describe the components of LDAP integration
  • recognize the appropriate search filter syntax to use for a particular scenario
  • recognize CUC and CUCM dial plan components
  • describe CUC dial plan configuration tasks
  • create partitions and search spaces

Cisco CAPPS 8.0: Implementing Cisco Unity Connection

Within Cisco Unity Connection, call routing takes control of the call flow. Call handlers are used to build auto-attendant functionality with Cisco Unity Connection. This course explains the call management options in Cisco Unity Connection and the user templates which are the basis for creating new users. This course also explains how to resolve the most common issues with Cisco Unity Connection integrations and presents the Cisco Unified Real-Time Monitoring Tool (RTMT). It also covers the micro and macro traces for Cisco Unity Connection.
  • recognize the order of call routing rules in Cisco Unity Connection
  • match the different kinds of call handlers with their correct descriptions
  • recognize call handler template basics
  • match the transfer rules in call handler templates with their correct descriptions
  • describe the system call handler
  • describe the directory handler
  • recognize user template settings in Cisco Unity Connection
  • describe the main Cisco Unity Connection user parameters
  • recognize how to use class of services to assign additional features to users
  • describe the Cisco Unity Connection troubleshooting methodology
  • describe how to approach AAR and Cisco Unified SRST issues with Cisco Unity Connection integrations
  • describe how to troubleshoot MWI issues

Cisco CAPPS 8.0: Implementing Cisco Unity Express in CUCM Express Environment

In the modern business environment, many organizations rely on voice-mail messaging and call handling features such as auto-attendant scripts to process customer calls. These services can be managed centrally, or in the remote branch location. A self-contained branch solution is achieved using Cisco Unity Express voice mail, which is integrated with Cisco Unified Communications Manager Express. This course describes how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
  • recognize the characteristics and new features of Cisco Unity Express
  • describe the Cisco Unity Express AutoAttendant feature
  • match each scenario with the most suitable Cisco Unity Express deployment model
  • describe dial peer configuration for Cisco Unity Express integration on Cisco Unified Communications Manager Express
  • describe how to use the mwi sip-server command
  • describe how to install Cisco Unity Express licenses
  • describe Cisco Unity Express mailboxes
  • recognize Cisco Unity Express user settings
  • describe Cisco Unity Express distribution lists
  • describe the Cisco Unity Express time-based schedules
  • add a mailbox in Cisco Unity Express
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CAPPS 8.0: Integrating Cisco Unified Communications Applications Part 1 e-learning bundle
  • Course ID:
    252714
  • Duration:
    9 hours
  • Price:
    $199