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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Cisco ICOMM 8.0: Configuring Mobility Features $74.95
Cisco ICOMM 8.0: Enablement of Cisco Unity Connection and Voice Mailbox Options $74.95
Cisco ICOMM 8.0: Cisco Unified Presence $74.95
Cisco ICOMM 8.0: Cisco Unified Communications Solution Maintenance $74.95
Cisco ICOMM 8.0: RTMT, Monitoring Voice Mail and the Disaster Recovery System $74.95

Bundle Price: $199.00
Total Savings: $175.75


Cisco ICOMM 8.0: Configuring Mobility Features

As more people own multiple devices, ranging from office phones to home office phones and laptop computers to mobile phones, they spend more time managing their communications across different phone numbers and voice mailboxes, limiting their ability to accomplish work efficiently. Cisco Extension Mobility allows users in Cisco Unified Communications Manager or Cisco Unified Communications Manager Express to use different IP phones, regardless of their location, with their own settings and personal Directory Number. By making use of call pickup groups, hunt groups, and shared lines; administrators can ensure that incoming calls can be answered, the line states of Directory Numbers can be monitored, and calls between end users can be handled. This course describes the implementation and configuration of Cisco Extension Mobility and Mobile Connect in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • configure Cisco Extension Mobility in CUC Manager
  • to configure and verify device mobility
  • identify the configurable call coverage features in CUC Manager
  • configure hunt groups in CUC Manager
  • configure intercom in CUC Manager
  • configure speed dial BLF in CUC Manager
  • configure presence group in CUC Manager
  • configure presence-enabled speed dials on a Cisco IP phone and Cisco Unified Communications Manager to support presence-enabled call lists
  • configure features in CUC Manager Express
  • explain Mobile Connect and its advantages, drawbacks, and architectural integration in Cisco Unified Communications Manager
  • explain MVA and its advantages, drawbacks, and architectural integration in Cisco Unified Communications Manager Express
  • describe how an IP phone user handles calls on a Single Number Reach-enabled extension
  • match the steps to implement Mobile Connect to their descriptions
  • configure MVA in Cisco Unified Communications Manager
  • describe how to activate the Mobility features in Cisco Unified Communications Manager Express

Cisco ICOMM 8.0: Enablement of Cisco Unity Connection and Voice Mailbox Options

Cisco Unity Connection allows the addition of users in an efficient manner as well as proactive user mailbox maintenance. It also provides methods for enhancing the telephone user interface (TUI) experience for users. This course describes the integration of Cisco Unity Connection with Cisco Unified Communications Manager via different protocols. Among the topics covered are the user template creation process and migration, user parameters and settings, and Lightweight Directory Access Protocol (LDAP) import mechanism for users. Voice mailbox configuration and management is also covered.
  • describe the features of Cisco Unity Connection system within a Cisco Unified Communications solution
  • identify the main Cisco Unity Connection system-level features and capabilities
  • configure authentication rules
  • determine what happens when changes occur in user parameter settings at different levels
  • specify the parameters need to be set when creating a new user in Cisco Unity Connection
  • configure Cisco Unity Connection end user templates
  • manage phone menu and playback message settings
  • identify how to manually configure Cisco Unity Connection end users
  • identify considerations when importing Cisco Unity Connection end users
  • identify the options available when managing Cisco Unity Connection message storage
  • create a user template and apply it to a newly created user in the Cisco Unity Connection system

Cisco ICOMM 8.0: Cisco Unified Presence

Cisco Unified Presence enhances the native presence features in Cisco Unified Communications Manager. With Cisco Unified IP Phone Messenger, end users can see the presence status of their colleagues and manage their own status, or exchange instant messages from a user interface. To enable end users for Cisco Unified Personal Communicator and Cisco IP Phone Messenger, several configuration steps must be performed on Cisco Unified Communications Manager and Cisco Unified Presence. This course provides an overview of Cisco Unified Presence features and functionality and shows how to configure end users, how to troubleshoot common issues with Cisco Unified Personal Communicator. It also gives an overview of the typical issues that are reported by end users.
  • identify the features of Cisco Unified Presence
  • describe Cisco Unified Presence integration between the different Cisco Unified Communications products
  • describe call flows within a Cisco Unified Communications system that is integrated with Cisco Unified Presence
  • identify the necessary steps to enable end users for Cisco Unified Personal Communicator
  • enable end users for Cisco Unified Personal Communicator in Cisco Unified Presence
  • troubleshoot end-user issues with Cisco Unified Personal Communicator
  • describe how to enable end users for Cisco IP Phone Messenger

Cisco ICOMM 8.0: Cisco Unified Communications Solution Maintenance

In a VoIP environment, the administrator must understand how to successfully troubleshoot problems. The Cisco Unified Communications solutions provide a wide range of tools to maintain, troubleshoot and monitor Cisco Unified Communications applications. The problem-solving model helps to troubleshoot problems in Cisco Unified Communications and can be used with tools like Cisco Unified Reporting. This course describes the Cisco Unified Communications Manager features that allow you to avoid bandwidth problems and the commands to verify configurations. The Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) Tool is also covered which can help monitor quality of service (QoS) issues, device utilization, and call statistics.
  • describe the problem-solving models approach to troubleshooting
  • identify how to use troubleshooting best practice to isolate IP phone registration issues
  • describe switch configuration tasks in a VoIP deployment
  • identify potential voice quality issues in a VoIP deployment
  • describe the report generation process in Cisco Unified Communications Manager
  • recognize possible uses for generated reports
  • identify the features of the Cisco Unified Communications Manager CAR tool
  • identify CAR system settings
  • describe how to generate CDR reports for users, system, and devices

Cisco ICOMM 8.0: RTMT, Monitoring Voice Mail and the Disaster Recovery System

One of the important administrator functions is accessing different trace files, syslog messages, and counters that indicate the current system and appliance health using the Cisco Unified Real-Time Monitoring Tool (RTMT). Another highly important task is the backup and restore procedure on Cisco Unified Communications Manager, Cisco Unity Connection, or Cisco Unified Presence. This course describes the monitoring options and different reports that are available in Cisco Unity Connection. Also covered is the Disaster Recovery System and how it is used for backup and restore procedures in Cisco Unified Communications solutions.
  • describe the general parameters of Cisco Unified RTMT
  • identify how to use the Cisco Unified RTMT for system monitoring the Cisco Unified Communications Manager
  • identify the monitoring options that are available in Cisco Unity Connection
  • describe the available Cisco Unity Connection reports
  • describe the features of the Disaster Recovery System
  • describe how the Disaster Recovery System performs backup and restore procedures
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ICOMM 8.0: Introducing Cisco Voice and Unified Communications Administration Part 2 e-learning bundle
  • Course ID:
    252725
  • Duration:
    8 hours
  • Price:
    $199