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While it's best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques, there are interpersonal strategies and skills you need when you engage and work with a difficult person.By learning how to focus on goals, give feedback, and manage conflict, you can work with difficult people more effectively.
  • recognize interpersonal strategies that help you work with difficult people
  • choose ground rules that will help redirect the behavior styles of difficult people
  • direct difficult behavior toward desired goals
  • choose the appropriate time and conditions for giving effective feedback
  • identify appropriate strategies for delivering feedback
  • follow appropriate steps to manage conflict with a difficult person
  • use interpersonal skills and strategies when working with difficult people
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Difficult People: Strategies to Keep Everyone Working Together Online course
  • Course ID:
  • Duration:
    31 minutes
  • Price: