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  • calendar Image 6-12 Months
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Description

Workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise.

Learning Objectives
  • Recognize organizational and interpersonal sources of conflict
  • Take preventative action when there are obvious signs of potential unhealthy conflict
  • Judge when it's appropriate to report a conflict because it has escalated into off-limits behavior
  • Recognize appropriate questions to ask when confronted with what seems like a conflict situation
  • Sequence actions to take in order to follow the conflict resolution process appropriately
  • Recognize techniques to use to bring difficult conflict discussions back on track
  • Recognize causes of workplace conflict and strategies for resolving it
  • Reflect on what you've learned
  • Audience

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