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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Mentoring ITIL Foundation $74.95
TestPrep ITIL Foundation $74.95
ITIL® Service Strategy Processes $74.95
ITIL® Service Operation Processes $74.95
ITIL® Service Transition Concepts and Processes $74.95
ITIL® Service Strategy Concepts $74.95
ITIL® Service Design Processes $74.95
ITIL® Continual Service Improvement $74.95
ITIL® Service Operation Concepts $74.95
ITIL® Service Design Concepts $74.95
Overview of the ITIL® Service Lifecycle $74.95

Bundle Price: $379.00
Total Savings: $445.45


Mentoring ITIL Foundation

Skillsoft Mentors are available to help students with their studies for the ITIL Foundation exam. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

* This asset is aligned to the ITIL 2011 Edition publications.
  • Objective 1 - Service management as a practice
  • Objective 2 - The ITIL service lifecycle
  • Objective 3 - Generic concepts and definitions
  • Objective 4 - Key principles and models
  • Objective 5 - Processes
  • Objective 6 - Functions
  • Objective 7 - Roles
  • Objective 8 - Technology and architecture

TestPrep ITIL Foundation

To test your knowledge on the skills and competencies being measured by the vendor certification exam*. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.

* This TestPrep is aligned to the ITIL 2011 Edition publications.
  • Topic T2 Objective O4
  • Topic T10 Objective O12
  • Topic T6 Objective O8
  • Topic T14 Objective O16
  • Topic T18 Objective O20
  • Topic T22 Objective O24
  • Topic T26 Objective O28
  • Topic T30 Objective O32

ITIL® Service Strategy Processes

A well-executed service strategy that encompasses proper demand management, financial management, and customer relationship management results in both customers and IT service providers achieving their goals. In this course you'll learn about the demand management process, including the purpose and benefits of service level packages. You'll also learn about key financial management concepts and the importance of the business case. This course also covers the business relationship management process, including its scope and key challenges. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize challenges of managing demand for services
  • identify guidelines for creating service packages
  • identify features of SLPs
  • distinguish between the purpose of service valuation, accounting, and cost modeling
  • identify the outputs of financial management
  • recognize the five components of a business case
  • distinguish between the two phases of risk management
  • recognize the scope of the BRM process
  • distinguish between the purpose of the customer portfolio and the customer agreement portfolio in BRM
  • identify the challenges of BRM

ITIL® Service Operation Processes

Organizations need to effectively coordinate, manage, and control their day-to-day operations for providing IT services, and the service operation stage of the ITIL® service lifecycle provides best practices for doing so.In this course you'll learn about the key processes of service operation, including the scope, principles, and steps of the incident management process. You'll also learn about problem management, including best practices for detecting, logging, categorizing, and investigating problems. This course also covers the event management process, request fulfillment processes, and access management.This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • identify the purposes of the incident management process
  • identify recommended incident management principles
  • sequence the steps of the incident management process
  • recognize the scope of the problem management process
  • identify the key principles of the problem management process
  • sequence the steps of the problem management process
  • recognize the scope of the event management process
  • distinguish between the three request fulfillment options
  • identify the objectives of access management

ITIL® Service Transition Concepts and Processes

Successfully transitioning planned and designed IT services into the live environment is a key step towards valued IT service management. In this course you'll learn about the service transition stage of the ITIL® service lifecycle, including service transition scope and policies. This course also covers the key processes of service transition, including best practices and key activities for release and deployment, knowledge management, transition planning and support, validation and testing, and change management procedures. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize the scope of the service transition stage of the ITIL® service lifecycle
  • recognize the recommended ITIL® service transition policies
  • distinguish between activities that are in and out of scope for the release and deployment process
  • distinguish between the phases of the release and deployment management process
  • identify key characteristics of an SKMS
  • distinguish between the four elements of a DIKW structure
  • identify activities within scope of the SACM process
  • recognize activities that are within scope of the transition planning and support process
  • identify activities that are within scope of the service validation and testing process
  • identify the goals of the change management process
  • distinguish between the three types of changes in the change management process
  • recognize key interfaces of the change management process
  • sequence the steps of the normal change lifecycle in the change management process
  • identify the activities that may differ in an emergency change lifecycle versus a normal change lifecycle
  • recognize the objectives of the change evaluation process
  • identify the key challenges of the change evaluation process

ITIL® Service Strategy Concepts

It's critical for IT service providers to regularly evaluate and optimize the services they provide in light of their strategic goals. Service Strategy is a stage of the ITIL® Service Lifecycle that helps IT organizations create value for their organizations through their service assets. In this course you'll learn about fundamental service strategy concepts like internal and external services, and stakeholder groups. This course also covers service automation, strategy management, and service portfolio management. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.
  • distinguish between internal and external customer characteristics
  • distinguish between internal and external services
  • identify external stakeholder groups
  • identify the guidelines to consider when determining value to customers
  • distinguish between resources and capabilities
  • recognize the advantages of service automation
  • recognize guidelines for implementing service automation effectively
  • identity objectives of the strategy management process
  • recognize benefits of strategy management
  • identify key activities of the strategic assessment stage of the strategy management process
  • identify key activities of the strategic generation stage of the strategy management process
  • identify key activities of the strategic execution stage of the strategy management process
  • distinguish between continual service improvement and expansion and growth activity tasks of the strategy management measurement and evaluation stage
  • identify potential challenges in strategic management
  • identify the objectives of the service portfolio management process
  • distinguish between activities in the define and analyze phases of service portfolio management
  • distinguish between the objectives of the approve and charter phases of the service portfolio management process
  • identify challenges of service portfolio management

ITIL® Service Design Processes

Effective IT service solutions must be designed to meet all IT service provider and customer needs. In this course you'll learn about the processes in the service design stage of the ITIL® service lifecycle including their purpose, expected benefits, scope, and key activities. This course also covers the management roles involved in service design processes and their key responsibilities. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize service design processes
  • identify the objectives of the SLM process
  • identify key negotiating phase activities in the SLM process
  • distinguish between monitoring phase and reporting phase activities in the SLM process
  • identify key reviewing phase activities in the SLM process
  • recognize the scope of the design coordination process
  • distinguish between overall and individual service design activities conducting in the design coordination process
  • recognize some of the challenges and risks of the design coordination process
  • identify characteristics of the service catalog
  • distinguish between the three aspects of service measured, monitored, analyzed, and reported in the availability management process
  • distinguish between the responsibilities of the service catalog manager and the availability manager
  • distinguish between the three supporting sub processes of capacity management
  • recognize the information that should be included in an SCD
  • distinguish between the capacity manager role and the supplier manager role in ITIL® service design
  • identify the components of an effective ISM framework
  • distinguish between the four stages of the ITSCM process
  • distinguish between the responsibilities of the information security manager and the IT service continuity manager roles

ITIL® Continual Service Improvement

Organizations striving for long-term sustainability need to be able to build upon and improve services throughout their lifecycle. The Continual Service Improvement (CSI) stage of the ITIL® Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. In this course you'll learn key considerations and best practices for continual service improvement activities. You'll also learn about the CSI register, and what information it should include. This course also covers the purpose and seven steps in the CSI process, including key activities that you perform. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • identify the key considerations to keep in mind during continual service improvement activities
  • recognize the benefits of the continual service improvement stage of the ITIL® service lifecycle
  • recognize the common information categories included in a CSI register
  • distinguish between the four steps of the Deming cycle
  • identify elements within scope of the CSI process
  • distinguish between activities you perform in step 1 and step 2 of the CSI process
  • distinguish between the three types of data you gather in step 3 of the CSI process
  • distinguish between the goals of the fourth and fifth steps of the CSI process
  • distinguish between the types of information different stakeholders require
  • recognize the considerations to make when implementing service improvements

ITIL® Service Operation Concepts

IT services are only achieve their true value when the planned and expected benefits are realized. Service operation is the stage of the ITIL® service life cycle in which the work is carried out to deliver and manage services at the agreed levels to business users and customers, therefore delivering the value promised. In this course, you'll be introduced to the service operation stage of the ITIL® service life cycle, including its purpose, benefits, and scope. You'll also learn about the effective communication techniques necessary during service operation activities. This course also covers the four key service operations functions including the service desk, technical management, IT operations management, and application management. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize the scope of the service operation stage of the ITIL® service life cycle
  • identify the responsibilities of the service operation stage of the ITIL® service life cycle
  • identify best practices for effective communication when conducting service operation activities
  • recognize the benefits of a service desk
  • identify the different types of service desk structures
  • recognize the dual role of the technical management function
  • distinguish between the sub function tasks of the IT operations management function
  • recognize the roles of the application management function

ITIL® Service Design Concepts

Aligning IT services with business objectives and needs is critical for effective IT service management, and the design specifications to provide these IT services must be well-planned to ensure this vital alignment. In this course you'll learn about the key concepts of the service design stage of the ITIL® service life cycle, including the five aspects of service design. This course also covers service solution considerations to keep in mind, the elements of architectural design, and enterprise architecture components and roles. Finally, you'll be introduced to process design, including the elements of a process, types of metrics, and the benefits of metrics trees. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.
  • recognize the five aspects of service design
  • identify the considerations to make when designing service solutions
  • distinguish between service status options in the service portfolio
  • identify the elements that architectural design includes
  • recognize the five enterprise architecture areas
  • identify the benefits of using management architecture to integrate IT needs with business needs
  • identify the elements of a process to include in process design
  • distinguish between the four types of metrics
  • recognize the benefits of using a metrics tree

Overview of the ITIL® Service Lifecycle

Organizations that provide IT services to internal or external customers need to have the capabilities to manage these services, and good practices to ensure capabilities are fully utilized. In this course you'll learn about the ITIL® framework, including its benefits and role in IT service management. This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize key ITIL® characteristics
  • identify the benefits of ITIL®
  • distinguish between the five categories in the ITIL® qualification scheme
  • identify the features of a service
  • distinguish between utility and warranty
  • identify the features of service management
  • distinguish between the five ITIL® service lifecycle stages
  • recognize the purpose of each ITIL® service lifecycle stage
  • recognize the scope of each ITIL® service lifecycle stage
  • identify the value of each ITIL® service lifecycle stage to the organization
  • distinguish between functions and processes
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ITIL® 2011 Foundation e-learning bundle
  • Course ID:
    271377
  • Duration:
    n/a
  • Price:
    $379