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This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Recognizing and Diagnosing Problem Performance $74.95
First Steps for Turning Around a Performance Problem $74.95
Using Progressive Discipline to Correct Problem Performance $74.95
Preventing Problem Performance $74.95

Bundle Price: $169.00
Total Savings: $130.80

Recognizing and Diagnosing Problem Performance

When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution. This course explains how you can remain alert to early warning signs of problems in your workplace. It enables you to determine the scope and urgency of problems when they occur. And it shows you how to diagnose root causes on your way to finding the best solution.

Learning Objectives
  • Recognize true performance problems
  • Recognize good questioning techniques for determining the nature of problems
  • Recognize the implications of the scope, frequency, and impact of a given performance problem
  • Evaluate the performance of a causal diagnosis

First Steps for Turning Around a Performance Problem

If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational level and the employee level, you can turn performance problems around and inspire workers to contribute to the best of their ability. This course identifies the benefits of dealing with minor performance problems and explains how to communicate with employees about performance discrepancies. It also demonstrates how you can help employees resolve situational problems in the workplace. And it shows how to put in place corrective measures for performance problems that are the result of the employee's unwillingness or inability to perform.

Learning Objectives
  • Choose an appropriate level of intervention for problem performance
  • Sequence examples of steps for communicating with employees about their problem performance
  • Communicate with employees about their problem performance
  • Match problem situations to appropriate fast fixes
  • Determine appropriate actions for resolving problem performance

Using Progressive Discipline to Correct Problem Performance

You've taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if performance doesn't improve. This approach satisfies the demands of due process, involves the employee in resolving the problem, and records the employer's efforts to assist the employee. Documenting each stage of formal disciplinary action ensures that the employee understands future consequences if problem issues aren't improved. This course establishes when it's appropriate to begin progressive discipline with an employee. It also demonstrates how to progress through the verbal and written warnings of the process, with guidelines for each stage.

Learning Objectives
  • Determine whether or not a situation warrants progressive disciplinary action
  • Present a verbal warning to an employee
  • Evaluate the effectiveness of a final written warning

Preventing Problem Performance

Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can prevent problems by helping employees perform to their highest potential. With regular communication and the right mix of monitoring techniques, you can motivate employees toward good performance and identify problems before they get out of hand. This course explores how you can prevent problems using performance management activities such as communicating expectations and motivating for good performance. It also covers performance monitoring techniques, including employee self-monitoring, and shows you how to communicate about performance with your employees to achieve the best results.

Learning Objectives
  • Describe how strong performance management helps to prevent performance problems
  • Recognize performance planning interactions that are collaborative and motivating
  • Analyze a supervisor's approach to monitoring
  • Recognize good practices for communicating feedback in a given interaction
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Managing Problem Performance e-learning bundle
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