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This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Are You Listening to Your Customers? $74.95
Quick Wins in Six Sigma Implementation $74.95
Six Sigma Versus TQM $74.95
Lean Inbound Transportation $74.95
A Critical-to-quality Tree - What’s That? $74.95
Basic Measurement Concepts in Six Sigma $74.95
Does Your Business Really Need Six Sigma? $74.95
Identifying Candidates for Key Six Sigma Roles $74.95
Lean and Six Sigma $74.95

Bundle Price: $319.00
Total Savings: $355.55

Are You Listening to Your Customers?

Customer satisfaction is an important part of any business. Are You Listening to your Customers? discusses formal and informal techniques that help you to capture customer requirements.

Learning Objectives
  • Topic t2 Objective o3 - Objective Text

Quick Wins in Six Sigma Implementation

This Business Impact explores how best to select initiatives that are most beneficial to both the project team and the organization as a whole.

Learning Objectives

Six Sigma Versus TQM

Six Sigma offers a number of advantages over TQM. This impact examines the benefits of Six Sigma as contrasted with TQM.

Learning Objectives

Lean Inbound Transportation

Shipping and storage of raw materials can carry exorbitant costs. This impact explores how businesses can reduce such costs.

Learning Objectives

A Critical-to-quality Tree - What’s That?

The Six Sigma critical-to-quality tree translates customer needs to business goals. This impact explores how.

Learning Objectives

Basic Measurement Concepts in Six Sigma

Decreasing defects is the core function of Six Sigma. But to accomplish this, defects must be quantified. This Business Impact explores the basic measurement concepts that help assure statistical information is properly tracked and gathered.

Learning Objectives

Does Your Business Really Need Six Sigma?

Though a successful approach to error reduction and process improvement, Six Sigma can be difficult to implement and is not ideally suited to every business or task. This Challenge weighs the benefits of adopting Six Sigma and under what circumstances it is best applied.

Learning Objectives

Identifying Candidates for Key Six Sigma Roles

Adopting Six Sigma into an organization is an intensive process. This challenge explores the importance of selecting the right people for key Six Sigma implementation roles.

Learning Objectives

Lean and Six Sigma

Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology, but with a different focus, aiming to enhance process flow, reduce cycle time, and eliminate waste. Though Lean and Six Sigma originated in different places and under different circumstances, they are now largely seen as complementary methodologies rather than mutually exclusive alternatives. Companies across various industries are striving to become faster and more responsive to customers, achieve near perfect quality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals. This course explores the relationship between the Lean and Six Sigma approaches and their integrated application in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft’s ASQ-aligned Green Belt curriculum.

Learning Objectives
  • Sequence key developments in the evolution of continuous improvement methodologies
  • Recognize the impact of other continuous improvement methodologies on Six Sigma and Lean
  • Distinguish between the Lean and Six Sigma improvement methodologies
  • Recognize the best approach for integrating Lean and Six Sigma initiatives, given basic organizational conditions
  • Match Lean tools with the Six Sigma stages they align to
  • Classify a business process as a core process or support process and identify what makes it so
  • Recognize the characteristics of the Process Enterprise approach
  • Recognize how Lean Six Sigma was applied to a manufacturing process in a given scenario
  • Recognize characteristics and quality considerations that are unique to service organizations
  • Categorize examples of the three key aspects of service quality
  • Recognize examples of service industry activities that would be good candidates for a Lean Six Sigma initiative
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The Foundations of Six Sigma e-learning bundle
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