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The CompTIA A+ certification is the starting point for a career in IT. The exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers

A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA - the Computing Technology Industry Association, and tests are administered by Pearson VUE. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.

Course Introduction
Course Introduction
Lesson 01 - Hardware Fundamentals
Topic A: Computer System Components
Common Computer Components
Live Demo - Outside of the Computer
Live Demo - Inside of the Computer
The Motherboard
The System Bus
Live Demo - Bus Slots
Topic B: Storage Devices
Storage Devices
Power Supplies
Cooling Systems
Expansion Cards
Riser Cards
Live Demo - Riser Card
The System BIOS
Floppy Drives 
Hard Drives
Types of Hard Drives
Live Demo - Drive Identification
Optical Disks
Optical Drives
Live Demo - Optical Drive Connections 
Tape Drives
Solid State Storage
Types of Solid State Storage
Topic C: Device Connections and Interfaces
Computer Connections
Serial Connections
Live Demo - Serial Connectors 
Parallel Connections
USB Connections
Live Demo - USB Connectors
IEEE 1394 and FireWire Connections
Live Demo - FireWire Cable
SCSI Connections
PATA Connections
SATA Connections
Live Demo - SATA Cable
Display Cable and Connector Types
Audio/Video Connections
Comparing Analog and Digital Video
Live Demo - Identifying Video Adapter Types
Wireless Device Connections
Lesson 01 Review
Lesson 02 - Operating System Fundamentals
Topic A: Personal Computer Operating Systems 
Microsoft Windows
Microsoft Windows Features
Microsoft Windows 7 Versions
Microsoft Windows Vista Versions
Microsoft Windows XP Versions
Other Operating Systems
Topic B: Windows Control Panel Utilities
The Control Panel
Internet Options
User Accounts
Folder Options
Action Center
Windows Firewall
Power Options
Windows XP Control Panel Utilities
Windows Vista Control Panel Utilities
Windows 7 Control Panel Utilities
Demo - Exploring the Windows 7 Control Panel
Topic C: Command Line Tools
The Command Prompt
Operating System Command Line Tools
Networking Command Line Tools
The Recovery Console
Topic D: Windows Operating System Tools
Types of User Accounts
User Account Control
Group Accounts
System Files and Folders
Windows Explorer
Computer/My Computer
File Extensions
Demo - Viewing File Extensions
File Attributes
Windows File System Types
NTFS File Permissions
NTFS Folder Permissions
Demo - Exploring NTFS Permissions
Shared Files and Folders
Share Permissions
NTFS vs. Share Permissions
Permissions Considerations
User Authentication
Topic E: Windows Operating System Tools
Administrative Tools
Demo - Exploring Administrative Tools
Local Users and Groups
Device Manager
Demo - Using Computer Management and Device Manager
Task Manager
Demo - Using Task Manager
Disk Management
Migration Tools
The Registry
Registry Subtrees
Run Line Utilities
Demo - Exploring System Configuration Settings and Information
Lesson 02 Review
Lesson 03 - PC Technician Professional Best Practices
Topic A: Basic Maintenance Tools and Techniques
Types of Hardware Toolkits
Live Demo - Identifying Common Toolkit Components
Software Diagnostic Tools
Hard Drive Self-Tests
Software Diagnostic Tests
Computer Component Maintenance Techniques
Cleaning Compounds and Materials
Live Demo – Maintenance
Documentation and Resources
Compliance and Government Regulations
Topic B: Electrical Safety 
Static Electricity
ESD Prevention Techniques
Live Demo – ESD
EMI Prevention Techniques
An ESD Toolkit
Electrical Hazards
Electrical Safety Precautions
Topic C: Environmental Safety and Materials Handling
Environmental Considerations and Controls
Workplace Safety Issues
Environmental Safety Best Practices
General Power Issues
Power Protection Systems
Liquid Hazards
Chemical Hazards
MSDS Documents
Incident Reports
Hazardous Material Disposal Procedures
Topic D: Professionalism and Communication
Communication Skills
Professional Conduct
Prohibited Content
Best Practices Related to Prohibited Content or Activity
Computer Forensics
Lesson 03 Review
Lesson 04 - Peripheral Components
Topic A: Install and Configure Display Devices
Display Device Types
Display Device Settings and Features
Device Drivers
Display Device Selection Tips
Display Device Installation Considerations
Demo - Configuring Display Devices
Topic B: Install and Configure Input Devices
Standard Input Device Types
Biometric Input Device Types
Specialized Input Device Types
KVM Switches
Input Device Selection Tips
Input Device Installation Considerations
Demo - Configuring Input Devices
Topic C: Install and Configure Expansion Cards
Expansion Card Types
Card Selection Tips
Card Installation Considerations
Expansion Card Configuration
Topic D: Install and Configure Multimedia Devices
Multimedia Devices
Common Multimedia Devices
Multimedia Device Selection Tips
Multimedia Device Installation Considerations
Multimedia Device Configuration
Lesson 04 Review
Lesson 05 - Managing System Components
Topic A: Motherboards
Motherboard Sizes/Form Factors
Expansion Slots
RAM Slots
Integrated I/O Port Types
CMOS Battery
Live Demo - Replacing CMOS Battery
Jumpers and DIP Switches
Front Panel Connectors
Fan Connectors
Live Demo - Cooling Fins and a Fan
Live Demo - Processor Fan
Bus Speeds
Motherboard Power Connectors
Live Demo - Motherboard Power Connectors
Motherboard Selection Tips
Motherboard Installation Considerations
Live Demo – Motherboard
Topic B: CPUs and Cooling Systems
CPU Sockets
Intel CPU Socket Types
AMD CPU Socket Types
CPU Operational Characteristics
CPU Selection Factors
Cooling System Types
Cooling System Selection Factors
Live Demo - Cooling Method
Topic C: Select and Install Power Supplies
Power Supply Specifications
Power Supply Connections
Live Demo - Peripheral Power Connector
Power Supply Safety Recommendations
Selecting the Right Power Supply
Live Demo - Modern Power Supply
Live Demo - Legacy Power Supply
Topic D: RAM Types and Features
RAM Modules
Single-Sided and Double-Sided Memory
RAM Configurations
Types of RAM
RAM Characteristics
Topic E: Install and Configure Storage Devices
Media Capacity
RAID Standards
Common RAID Types
Internal Storage Device Considerations
External Storage Device Considerations
Demo - Installing an Internal Storage Device
Topic F: Configure the System BIOS
BIOS Memory
BIOS Components
Firmware Upgrades
BIOS Configuration Options
BIOS Diagnostics
BIOS Monitoring Capabilities
Lesson 05 Review
Lesson 06 - Installing and Configuring Operating Systems
Topic A: Implement Virtualization
What is Virtualization?
Types of Virtualization
Components of a Virtual Environment
Virtual Desktop Infrastructure
Virtualization Requirements
Windows Client Virtualization Solutions
Demo - Creating a VM on Windows 7
Topic B: Install Microsoft Windows
Windows System Requirements
Hardware Compatibility
Boot Methods
Installation Types
Third Party Drivers
Partitioning Types
Partitioning and File System Types
Customizing System Options
Factory Recovery Partition
Microsoft Product Activation
Demo - Installing Microsoft Windows
Topic C: Windows Upgrades
In-Place Upgrades
Supported Upgrade Paths
Compatibility Tools
Topic D: Windows Preventive Maintenance
Data Backup and Restoration
Maintenance Tools
Scheduling Tasks
Patch Management
Managing Updates
Demo - Performing Preventive Maintenance
Lesson 06 Review

Lesson 07 - Customized Client Environments
Topic A: Standard Clients
What is a Standard Client?
Client Requirements
Virtualization Workstation
Virtualization Workstation Requirements
Topic B: Custom Client Environments
Media Design Workstations
Media Design Workstation Requirements
Audio/Video Editing Workstations
Audio/Video Editing Hardware Requirements 
Gaming PCs
Gaming PC Requirements
Home Theater PC
Home Theater PC Requirements
Home Server PC
Home Server Requirements
Lesson 07 Review
Lesson 08 - Networking Technologies
Topic A: Physical Network Connections
Network Models
Network Interface Card Characteristics
Twisted Pair Cables
Types of Twisted Pair Cable
PVC Cable and Plenum Cabling
Twisted Pair Connectors
Coaxial Cables
Coaxial Cable and Connector Types
Live Demo - Coax and Coax Networks
Fiber Optic Cables
Fiber Optic Cable Types
Fiber Optic Connector Types
Wireless Connections
Additional Network Connection Methods
Topic B: TCP/IP
IPv4 Addresses
Subnet Masks
IP Address Classes
IPv6 Addresses
The IPv6 Address Format
IPv4 vs. IPv6
Addressing Schemes
Static vs. Dynamic Addressing
Client-Side DNS
Demo - Identifying Your Computer's TCP/IP Information
Topic C: Network Connectivity
Network Topologies
Network Device Types and Features
Broadband Communications
Internet Connection Types and Features
Topic D: Ports and Protocols
Port Ranges
Common Ports
Topic E: Set Up and Configure Windows Networking
Directory Services
Windows Networking Options
Demo - Joining a Computer to a Domain
Network Shares
Demo - Creating a Network Share
Network Connection Types
Proxy Settings
Remote Desktop
Network Location Settings
Firewall Settings
Alternative IP Address Configuration Methods
Network Card Properties
Live Demo - Network Cards and Cables
Topic F: Networking Tools
Cable Testers
Toner Probe
Loopback Plug
Punch Down Tool
Networking Utilities
Demo - Identifying Networking Tools
Lesson 08 Review
Lesson 09 - Installing, Configuring, and Maintaining SOHO Networks
Topic A: Install and Configure SOHO Networks
SOHO Networks
Firewalls and SOHO Networks
NAT Implementations
Basic QoS
802.11 Wireless Standards
Wireless Encryption Types
Router Settings and Configurations
Live Demo - Configure Router
Topic B: SOHO Network Security
Common SOHO Security Methods
Wireless Security
SOHO Wireless Security Methods
Wireless Client Configuration Options
Lesson 09 Review
Lesson 10 - Supporting Laptops
Topic A: Laptop Hardware and Components
Laptop Hardware Components
Types of Laptop Displays
Laptop Display Components
Internal Laptop Components
Laptop Expansion Options
Special Function Keys
Laptop Docking Solutions
Laptop Locks
Laptop Power Supplies and Batteries
Demo - Power Options
Auto-Switching and Fixed Input Power Supplies
Laptop Cooling Considerations
Topic B: Install and Configure Laptop Hardware Components
General Laptop Support Guidelines
Live Demo - Inside of Laptop
Lesson 10 Review
Lesson 11 - Mobile Computing
Topic A: Mobile Device Technologies
What is Mobile Technology?
Mobile Operating Systems
Tablet PCs
Tablets vs. Laptops
Mobile Device Features
Topic B: Configure Mobile Devices
Mobile Security
Mobile Device Security Techniques
Network Configuration Settings
Bluetooth Configuration Methods
The Bluetooth Pairing Process
Data Synchronization
Synchronization Requirements
Email Configuration Methods
Email Server and Configuration Settings
Lesson 11 Review
Lesson 12 - Supporting Printers
Topic A: Printer Technologies
Laser Printers
The Laser Print Process
Inkjet Printers
The Inkjet Print Process
Thermal Printers
Thermal Print Processes
Impact Printers
The Impact Print Process
Topic B: Install, Configure, and Maintain Printers
Technical Printer Components
Printer Supplies and Media
Printer Driver Types
Printer Driver Compatibility
Local and Network-Based Printers
Print Device Sharing
Printer Configuration Options
Printer Maintenance
Live Demo - Printers 
Demo - Installing a Local Printer
Lesson 12 Review
Lesson 13 – Security
Topic A: Security Fundamentals
Corporate Security Policies
Security Incident Reports 
The Principle of Least Privilege
Strong Passwords
User Education
Common User Security Practices
Authentication Methods
Topic B: Security Threats and Vulnerabilities
Types of Malware
Social Engineering
Physical Security Threats and Vulnerabilities
Common Wireless Security Threats
Topic C: Security Protection Measures
Physical Security
Physical Security Measures
Digital Security
Antivirus Software
Anti-Spyware Software
Social Engineering Prevention Techniques
Hard Drive Sanitation
Formatting Hard Drives for Disposal
Physical Destruction Methods for Computer Media
Topic D: Workstation Security
Windows Security Policies
Windows Firewall
Software Firewall Configuration Settings
Workstation Security Best Practices
Demo - Securing a Workstation
Lesson 13 Review
Lesson 14 - Troubleshooting Hardware Components
Topic A: Troubleshooting Theory
Troubleshooting Theory
Troubleshooting Models
Troubleshooting Template Forms
Topic B: Troubleshoot Video and Display Devices
Common Video and Display Issues
Topic C: Troubleshoot Hard Drives and RAID Arrays
Drive and Array Troubleshooting Tools
Common Hard Drive Symptoms
Common RAID Array Issues
SATA Troubleshooting Tips
PATA Troubleshooting Tips
SCSI Troubleshooting Tips
Topic D: Troubleshoot System Components
Common System Troubleshooting Tools
Common CPU Issues
Common Cooling System Issues
Common Motherboard Issues
Repair vs. Replace
Common RAM Issues
Common External Power Source Problems
Common Power Supply Problems
Power Supply Troubleshooting Considerations
Topic E: Troubleshoot Laptops
Maintenance and Handling Techniques
Operating Environment Best Practices
General Laptop Issues
Common Laptop Keypad Issues
Common Wireless Connectivity Issues
Laptop Disassembly Best Practices
Topic F: Troubleshoot Printers
Common Printer Troubleshooting Tools
Printer Software Tools
Common Printer Symptoms
Lesson 14 Review
Lesson 15 - Troubleshooting System-Wide Issues
Topic A: Troubleshoot Operating Systems
Operating System Troubleshooting Tools
System Lockup Errors
Input/Output Device Issues
Application Errors
Boot Issues
Common Operating System Symptoms
Error and Warning Messages in Event Viewer
Registry Error Messages
Demo - Troubleshooting a Remote Computer with Remote Desktop
Topic B: Troubleshoot Wired and Wireless Networks
Common Network Issues
Network Troubleshooting Utilities
Network Troubleshooting Tools
Demo - Troubleshooting Network Issues
Topic C: Troubleshoot Common Security Issues
Common Security Issues
Malware Removal Process
Malware Removal Best Practices
Security Troubleshooting Tools
Lesson 15 Review
Course Closure

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CompTIA A+ Certification Training (220-801 and 220-802) Online course
  • Course ID:
  • Duration:
    12 months
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