Customer Service Live Webinars Channel

Subscribe now to gain 12 month access to all previous and upcoming customer service live webinars.

You’ve heard it said that the customer is always right when in fact they rarely are. Thankfully great customer service professionals need not worry themselves with pointing fingers as much as crafting solutions. At we have your back. This channel was designed for you, to help you not only grow your skills but engage in community with other customer support professionals. You’ll hear stories and learn skills that move you well beyond the script. It’s your time to shine, so polish up those CSR skills and let’s dive in!

  • Experience customer service expert instructors from a wide variety of industries.
  • Each episode features a pre & post learning community where you can begin learning and engaging right after registering.
  • Earn one ask the expert credit with each episode purchased (guaranteed answers from top CSR SMEs)
Subscribe Now
Customer Service

9+ Customer Service Webinars Live and Recorded

Customer Service Making the Connection

Aug 13
12:00 PM - 01:00 PM  (EST)
We have all heard stories of mediocre at best (and awful at worst) customer service. However, there are also many examples of organizations who use simple, thoughtful strategies to provide their customers exemplary service. This course will help you make the connection needed for exceptional service.
View More

View Details

Keys for Highly Effective Administrative and Executive Assistants

Aug 20
12:00 PM - 01:00 PM  (EST)
Effective Administrative/Executive Assistants add significant value to managers, executives, and to their organization. In this session, we'll cover Administrative/Executive assistants' specific goals and how to achieve them: collaborating with others with tact and diplomacy, managing up, spotting and addressing issues early. We'll talk about the role of judgment, business knowledge and technology skills, motivational and communication techniques, and personal leadership. In short, we'll define
View More

View Details

Emotional Intelligence Building Empathy Skills

Jul 11
12:00 PM - 01:00 PM  (EST)
"Building Empathy Skills" is an empowering and introspective workshop designed to equip participants with the essential skills and techniques necessary to become a positive influence with those they lead and engage with daily.
View More

View Details

Turning Difficult Customers into Loyal Fans

May 14
08:00 AM - 09:00 AM  (EST)
Ready to Turn Your Toughest Customers into Your Biggest Fans? That may seem like a fantasy, but imagine how amazing it would be to wrap a difficult customer interaction feeling helpful, present, and objective. In less than one hour, we’ll equip participants with the skills and mindset needed to transform challenging customer interactions into opportunities for growth, satisfaction, and loyalty.
View More

View Details

Communicating Under Pressure

Mar 26
01:00 PM - 02:00 PM  (EST)
"Communication Under Pressure" is an empowering and comprehensive workshop designed to equip participants with the essential skills and techniques necessary to be confident with communication, especially in pressure filled situations.
View More

View Details

Managing Conflict Resolution

Jan 19
12:00 PM - 01:00 PM  (EST)
"Managing Conflict Resolution" is an insightful and eye opening workshop designed to equip participants with the essential skills and techniques necessary to build confidence in confronting conflict.
View More

View Details

You have Two Ears and One Mouth - How to Be a Better Listener

Jan 18
03:00 PM - 04:00 PM  (EST)
How to Be a Better Listener is an interactive and transformative workshop that delves into the art of active listening, enabling participants to enhance their communication skills and build meaningful connections with others.
View More

View Details

Time Management Focus and Practices for Greater Results

Jan 16
12:00 PM - 01:00 PM  (EST)
Learn focus techniques and practices you can immediately put in place for greater results in managing your time efficiently.
View More

View Details

Introducing TrainUp Live Webinar Communities - Three takeaways from this new methodology

Jan 9
12:00 PM - 01:00 PM  (EST)
Learn the what, why and three takeaways you can incorporate into your learning events based on this proprietary methodology.
View More

View Details

Why choose’s Customer Service Live Webinars Channel?

Subscribers get 12 month access to all past and future CSR episodes. You will be learning to incorporate modern approaches to customer satisfaction, which comes with a skills-based customer service mindset. You will aim for a positive customer experience through demonstrating that you are an empathetic, proactive, and solutions-based CSR.

You will be engaging with other CSRs and CSMs who desire a more successful, personalized customer interaction, and continuously seek new ways to enhance their experience with clients. With an engaging learning environment, you will be acquiring new communication styles to meet the needs of your customers with ease.

You will be collaborating and applying what you have learned through an encouraging learning platform that promotes empowering representatives to turn challenges into opportunities for customer satisfaction. Your improved efficiency, faster resolutions, and enhanced customer engagement will show that you are indeed equipped to receive that glowing review.

Project Management

Request a Demo or Group Discount Quote

Group and corporate discounts for groups of 5 or more
Request a demo using the below fields or make a direct call to request for a demo

Or Call To


Meet Our Customer Service Experts

Nominate yourself or someone else to be a guest on Live. Elevate yourself and your expertise, grow your audience and empower others.

Focused Niche Topics Focused Niche Topics
Interactive Q&A With Each Live Interactive Q&A
With Each Live
Real Training Real Training
Be Paid For Your Appearance Be Paid For Your Appearance
Suggested Topic

Suggest a Customer Service Episode Topic

Help us by suggesting a topic for an upcoming episode. You can even suggest a Customer Service expert, author or practitioner who you think would deliver a world class short seminar.