Subscribe now to gain 12 month access to all previous and upcoming customer service live webinars.
You’ve heard it said that the customer is always right when in fact they rarely are. Thankfully great customer service professionals need not worry themselves with pointing fingers as much as crafting solutions. At TrainUp.com we have your back. This channel was designed for you, to help you not only grow your skills but engage in community with other customer support professionals. You’ll hear stories and learn skills that move you well beyond the script. It’s your time to shine, so polish up those CSR skills and let’s dive in!
Subscribers get 12 month access to all past and future CSR episodes. You will be learning to incorporate modern approaches to customer satisfaction, which comes with a skills-based customer service mindset. You will aim for a positive customer experience through demonstrating that you are an empathetic, proactive, and solutions-based CSR.
You will be engaging with other CSRs and CSMs who desire a more successful, personalized customer interaction, and continuously seek new ways to enhance their experience with clients. With an engaging learning environment, you will be acquiring new communication styles to meet the needs of your customers with ease.
You will be collaborating and applying what you have learned through an encouraging learning platform that promotes empowering representatives to turn challenges into opportunities for customer satisfaction. Your improved efficiency, faster resolutions, and enhanced customer engagement will show that you are indeed equipped to receive that glowing review.
Group and corporate discounts for groups of 5 or more
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