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Description

Continuous Quality Improvement is a dynamic way of approaching the challenges of providing quality health care.

  • Agenda

  • Read the Overview and Course Objectives.
  • Study the Terminology.
  • Read the course material.
  • Complete the Learning Activity.
  • Complete the Post Test with a score of 80% or more.

    The purpose of this program is to provide nurses with an understanding of the CQI philosophy and processes and how to implement them to improve the work process.

    Upon completion of this course, you should be able to:

  • LIst the major concepts of the CQI philosophy.
  • Define "quality" using CQI language.
  • Explain the difference between an "internal" and "external" customer.
  • Name five features of a CQI program that are essential to success.
  • Explain the ways CQI can either cost or save money.
  • Give examples of possible important aspects of care that a CQI team in healthcare may choose to study.
  • Describe some possible criteria for selecting CQI team members.
  • LIst the main steps that a CQI team will complete while studying and improving a work process.

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