Font size:



Description

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®). This course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification. This certification is mandatory for the other certifications. The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements a candidate is expected to meet to demonstrate that these learning outcomes have been achieved.



Objectives

Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to: · The principles underlying the Lean philosophy · The importance of understanding and delivering customer value · The way Lean looks at processes and the waste within them · How to measure performance and the key determinants of performance · What the organizational requirements are when implementing Lean, including the use of visual management tools · Which behaviour and attitude is necessary for Lean to be successful within an IT organization · The DMAIC problem-solving model · How these Lean principles can be applied within an IT organization

Prerequisites

There are prerequisites for this course

Outline

Module 1: Introduction · Lean principles: how these are related to one another. · Waste: ability to identify types of waste within an IT organization or process (TIMWOOD with Talent) · The cost of poor quality and reasons for using Lean Principles to improve performance · Types of activities: ability to define what IT activities fall into which category · PDCA: ability to describe how the PDCA cycle works on the most basic level · Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods. The connection of Lean IT with IT service management is specifically investigated. Module 2: The Customer · Types of customer value and the factors that influence customer value · The link between the Voice of the Customer and Critical to Quality · How to construct a Critical to Quality tree Module 3: The Process · Relationship of process (Value stream) with the other Lean principles · The difference between Push and Pull systems · The steps for creating a Value Stream Map, using SIPOC and Value Stream Map · Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste · Explain the SIPOC and VSM using IT examples e.g. SIPOC: Software development, VSM: High level Change process (other examples are permitted) Module 4: Performance · Relationship of performance with the PDCA cycle · The key aspects of a KPI · Why time is the most important production factor within IT · The relationship of PCE with VSM · The role of skills and knowledge in ensuring performance Module 5: Organization · Why organizations need to be customer oriented · What the goal is of a performance dialogue · The use of each of the visual management boards – day board, week board and Kaizen/improvement board Module 6: Kaizen · Which tools from the other dimensions are used in which phase of the DMAIC cycle · Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen Module 7: Behavior & Attitude · The difference between behavior and attitude · The difference between traditional management and Lean management · The behavior and attitude required for successful use of Lean · Behavior and Attitude in relation to expectations surrounding a change in way of working

Cancellations:

Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.
Find a class and register in three easy steps:
  • 1. Select Location:
  • 2. Select Date Range:
    to
  • 3. Select Class Type:
    • All Types
    • C Classroom
    • V Virtual Live
    • Cv In-Class Virtual
    • O Online
Virtual Live2/26/2018 10:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>2 days1100.002265633
Virtual Live6/27/2018 10:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>2 days1100.002265635
Virtual Live12/4/2018 10:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>2 days1100.002265631
seek-warrow-w
  • 1
arrow-eseek-eitems per page1 - 3 of 3 items