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This five-day course teaches students how to design, deploy and maintain Service Manager 2012 within their organizations. Students are introduced to the various System Center 2012 products and will learn how Service Manager 2012 is designed and deployed within the System Center suite. In addition, students will learn how to customize the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012. This course incorporates hands-on learning opportunities so students can practice applying business solutions to real-world scenarios. After completion, students will have the skills necessary to manage Service Manager 2012 for maximum business benefit. 


Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to: · Explain the role of Service Manager 2012 and the entire System Center suite. · Describe the fundamentals of MOF and ITIL as they relate to Service Manager 2012. · Discuss the overall architecture and design considerations for Service Manager 2012. · Install and configure Service Manager 2012. · Import and configure management packs. · Populate Service Manager 2012’s Configuration Management Database (CMDB). · Establish role-based security. · Extend the functionality of Service Manager 2012 using connectors. · Utilize lists, queues and templates. · Implement incident, change, release and service level management. · Design workflows for automated incident routing and escalation. · Configure the Service Manager 2012 environment. · Create service offerings and request offerings and customize the Self-Service Portal. · Implement runbook automation activities with Orchestrator 2012. · List System Center 2012 Service Pack 1 updates. · Integrate Service Manager 2012 with the System Center 2012 suite.


Module 1: Introduction to System Center 2012 Operations Manager · History and Evolution of System Center · System Center 2012 Product Suite · System Center 2012 Licensing · System Center 2012 Operations Manager · Lab : Introduction to System Center 2012 Operations Manager Module 2: Plan for Service Monitoring · Introducing ITIL and MOF · Designing the Service Monitoring Process · Documenting the Service Monitoring Process · Lab : Plan for Service Monitoring Module 3: Plan an Operations Manager 2012 Deployment · Defining the Operations Manager 2012 Core Components · Designing for High Availability · Defining Core Hardware and Software Requirements · Designing Network Device Monitoring Requirements · Designing UNIX/LINUX Monitoring Requirements · Designing Windows-Based Monitoring Requirements · Lab : Plan an Operations Manager 2012 Deployment Module 4: Deploy Operations Manager 2012 · Reviewing Environmental Prerequisites · Installing Operations Manager 2012 · Verifying Operations Manager 2012 Installation and Additional Configuration · Creating and Using Run As Accounts · Implementing Active Directory Integration · Designing and Implementing Role-Based Administration · Lab : Deploy Operations Manager 2012 Module 5: Deploy the Operations Manager 2012 Agent · Reviewing the Operations Manger 2012 Agent · Deploying the Operations Manager 2012 Agent · Introducing Agent Failover · Lab : Deploy the Operations Manager 2012 Agent Module 6: Deployment and Administration of Monitoring (Management) Packs · Introducing Monitoring (Management) Packs · Understanding Most Commonly Used Monitoring (Management) Packs · Modifying and Expanding Monitoring (Management) Packs: Overrides · Monitoring (Management) Pack Administration Best Practices · Lab : Deployment and Administration of Monitoring (Management) Packs Module 7: Tune Monitoring (Management) Packs · Introducing Alerts · Tuning a Monitoring (Management) Pack · Using Operations Manager Baseline Monitors and Rules · Documenting Changes to Monitoring (Management) Packs · Lab : Tune Monitoring (Management) Packs Module 8: Monitor Administration · Exploring the Operations Console – Monitoring Pane · Administering Alerts · Exploring Agent-Based Monitoring · Customizing the Monitoring Pane · Lab : Monitor Administration Module 9: Advanced Monitoring · Monitoring Network Devices · Monitoring UNIX/LINUX-Based Computers · Monitoring .NET-Based Applications · Expanding Operations Manager 2012 Monitoring · Lab : Advanced Monitoring Module 10: Reports · Using Operations Manager 2012 Reporting · Administering Reports · Customizing Reports Module 11: Notifications and Operations Manager 2012 Maintenance · Introducing Alert Notifications · Designing Maintenance and Disaster Recovery · Lab : Notifications and Operations Manager 2012 Maintenance Module 12: System Center 2012 Integration · Describe System Center 2012 Integration


Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.
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Systems Center Operations Manager 2012
  • Course ID:
  • Duration:
    5 days
  • Price:
  • Date:
    Monday 4/30/2018
  • Time:
    8:00 am PT to 4:00 pm PT
  • Location: