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Description

Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying your message. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.

Learning Objectives
  • Recognize the benefits of being able to communicate with diplomacy and tact
  • Assess whether an individual has communicated with tact in a given scenario
  • Identify skills that will enable you to communicate with tact
  • Recognize examples of guidelines for communicating with diplomacy
  • Communicate with diplomacy and tact in a given scenario
  • Audience

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