Online Business Skills Training & eLearning Courses

This course teaches students about getting started with Microsoft Office Excel 2016. Students will learn how to perform calculations, modify a worksheet, format a worksheet, and print and manage workbooks.

This course will teach students how to design a relational database, join tables, use data validation, create advanced queries, organize a database for efficiency, and use advanced reporting techniques.

This course will teach students how to modify the PowerPoint environment, customize design templates, add SmartArt and math equations to a presentation, work with media and animations, collaborate on a presentation, customize a slide show, and secure and distribute a presentation.

This Controlling Conflict, Stress, and Time in a Customer Service Environment online course is offered multiple times in a variety of locations and training topics.

This course provides students with the knowledge and skills to utilize Microsoft Outlook 2016 to format messages, work with attachments and illustrations, customize message options, organize messages, manage your contacts, work with the Calendar, and work with tasks and notes.

This Dealing with Customer Service Incidents and Complaints online course is offered multiple times in a variety of locations and training topics.

This Providing Telephone Customer Service online course is offered multiple times in a variety of locations and training topics.

This Audience and Purpose in Business Writing online course is offered multiple times in a variety of locations and training topics.

This course provides students with an overview of Microsoft Office 365 web apps. Students will learn how to collaborate with shared files, use the Outlook web apps, communicate with Skype for Business, use Skype for business meetings, and interact with mobile devices.

This Rapport Building in Customer Service online course is offered multiple times in a variety of locations and training topics.