Online IBM Rational Training & eLearning Courses

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professi...

Events

Duration

2 Days

Price

2295.00

In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assert...

Events

Duration

3 Days

Price

2595.00

This seminar teaches ways to work easily with others and create a more pleasant environment. It will help you train yourself, your staff, and your organization not only to head off problems, but also to rise to a superior level of service...

Events

Duration

1 Day

Price

199.00