Online Six Sigma Training & eLearning Courses

Customers are at the heart of all Six Sigma initiatives. This focus on customers is what makes Six Sigma such a good organizational performance improvement program. In this course, learn about key Voice of the Customer (VOC) concepts, including customer strategy and personality types. Next, explore best practices for customer segmentation and data collection. Finally, discover methods for ensuring the validity and reliability of data collection outcomes and best practices for determining and...

This Mentoring Six Sigma Yellow Belt (SSYB) online course is offered multiple times in a variety of locations and training topics.

This Lean Principles in Six Sigma Projects online course is offered multiple times in a variety of locations and training topics.

Six Sigma is a data-driven approach to process improvement that aims to minimize process variation and defects. Therefore, statistical measures and analysis are integral to Six Sigma projects. Statistical methods enable Six Sigma practitioners to discover trends, variation, and defects in processes, make informed decisions about process changes, measure their progress, and predict future performance and potential issues. This course covers different statistical tools and techniques for...

To achieve its business goals, an organization must strive to keep its customers satisfied with its products and services. To maintain and enhance customer satisfaction levels, the organization needs to track the voice of their customer (VOC) proactively during and after process improvement initiatives. This course will detail how to identify an organization's internal and external customers, capture the VOC - customers' feedback, requirements, and expectations - and translate them to...

Analysis is critical throughout all stages of a Six Sigma project. This course covers key analytical tools including affinity diagrams, tree diagrams, and prioritization matrices. It also covers common tools used to measure and track a project's progress including activity network diagrams, process decision program charts, and interrelationship digraphs. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their...

This Six Sigma Root Cause Analysis and Waste Elimination online course is offered multiple times in a variety of locations and training topics.

Design for Six Sigma (DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. This course covers common methodologies utilized in Design for Six Sigma (DFSS), including DMADV and DMADOV. Discover Design for X constraints such as cost, manufacturability, testability, and maintainability. Finally, explore robust design methods including tolerance design...

Six Sigma is a widely recognized methodology for ensuring sustained operational efficiency and customer satisfaction through reduction of defects and improvements in quality and processes. This course is aligned with ASQ's 2022 Six Sigma Green Belt Body of Knowledge and provides fundamental insights for the Six Sigma Green Belt certification. The course provides an overview of Six Sigma concepts and value for organizations. It outlines the considerations for using Six Sigma in projects. The...

This Six Sigma Black Belt: Data Collection online course is offered multiple times in a variety of locations and training topics.