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This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Leadership $74.95
Team Dynamics $74.95
Developing and Deploying Strategic Plans $74.95
Managerial Skills and Abilities $74.95
Communication Skills and Project Management $74.95

Bundle Price: $199.00
Total Savings: $175.75


Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges.

Learning Objectives
  • Recognize key concepts of organizational design in practice
  • Match the organizational structures to descriptions
  • Recognize how culture can be exhibited in an organization
  • Match the five steps on Juran's road to total quality management with descriptions
  • Identify requirements for quality managers in leadership roles
  • Match leadership styles to the appropriate follower readiness levels
  • Recognize examples of management functions
  • Recognize competencies required by managers
  • Identify the techniques used by individuals acting as change agents
  • Recognize how to overcome common organizational roadblocks to change
  • Match theories of motivation and influence to their key concepts
  • Recognize methods used to resolve conflict
  • Identify techniques for empowering individuals and teams

Team Dynamics

Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics.

Learning Objectives
  • Recognize when to use different types of teams
  • Identify descriptions of the classic phases of team development
  • Recognize basic team-building activities
  • Distinguish among typical team roles in a scenario
  • Recognize techniques for handling group dynamics
  • Recognize methods used to evaluate teams
  • Distinguish between intrinsic and extrinsic rewards

Developing and Deploying Strategic Plans

Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness evaluated. This course explores the concepts of strategic planning models, business environmental analysis, and strategic plan deployment.

Learning Objectives
  • Identify the characteristics of a traditional strategic planning approach
  • Recognize examples of the steps in the Hoshin planning model
  • Identify what scenario planning is used for
  • Identify descriptions of tools used to measure success against strategic goals
  • Recognize questions that should be asked at the various stages of SWOT analysis
  • Identify Porter's five forces that drive industry profitability
  • Identify some of the strategic implications of technology
  • Identify legal and regulatory factors affecting organizations
  • Sequence the steps in a stakeholder analysis framework
  • Recognize internal capability factors that should be considered in strategic planning
  • Recognize the elements of an effective action plan
  • Identify the characteristics of tactics
  • Recognize examples of the main activities involved in successful resource allocation
  • Match each method of measuring performance to a description
  • Match key quality concepts to examples

Managerial Skills and Abilities

Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization.

Learning Objectives
  • Match the basic principles of management to examples
  • Match management theories to their descriptions
  • Recognize the factors that influence management style
  • Match management styles to examples
  • Match tools used by managers to their descriptions
  • Identify the advantages and caveats of systems thinking
  • Recognize HR management activities used in staffing
  • Recognize examples of professional development and recognition techniques
  • Distinguish between basic types of financial statements
  • Match the basic types of budgets to their descriptions
  • Match examples to the tools and techniques used for assessing and managing risks in an organization
  • Match the tactics used to assess the probability and impact of loss to their examples
  • Match areas of knowledge management in an organization to their descriptions
  • Identify typical organizational barriers to implementing knowledge management techniques

Communication Skills and Project Management

An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority.

Learning Objectives
  • Recognize interpersonal skills and techniques that the effective communicator may use
  • Identify the types of nonverbal communication that help you win the trust of others
  • Identify barriers to effective communication
  • Recognize how to overcome barriers to communication in a global environment
  • Recognize appropriate communication technology formats used to deliver different kinds of messages
  • Prioritize a project using benefit-cost analysis formulas
  • Identify why the work breakdown structure (WBS) is the most important element of project planning
  • Identify the advantages and disadvantages of using Gantt charts
  • Distinguish between the critical path method (CPM) and the program evaluation and review technique (PERT)
  • Recognize examples of critical performance measures of an ongoing project
  • Sequence examples of the steps involved in the management of risk
  • Match the major project management documents with descriptions
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Certified Manager of Quality Organizational Excellence Part 1 e-learning bundle
  • Course ID:
  • Duration:
    11 hours
  • Price: