Course Description
Every meeting or discussion presents an opportunity to communicate better - thereby helping you achieve your desired result.
But what many people underestimate is the power of understanding non-verbal communication signals that are given in virtually every single interaction.
From the person who does not realize that their crossed-arms may be seen by others as being stand-offish or resistant - to the person who recognizes that leaning into the conversation and occasionally smiling will be viewed positively - the opportunities that non-verbal communication knowledge present can be remarkable.
For instance: Do you sometimes recognize that a person is displaying negative body language in a conversation? What might you do to turn the discussion around? Do you tend to answer emails while on the phone? What can you do to combat the perception that you not listening and/or being discourteous? How can all of this impact the bottom line?
Learning ObjectivesThis audio conference will help you improve virtually every workplace interaction you have, be it with co-workers, prospective customers, subordinates or your boss.
This course is designed to help anybody who frequently interacts with others and who believes that they may benefit from improved communication, and covers:
- Non-verbal communication in the workplace
- Body language that "tells all"
- Strategies for active listening
- Top barriers to listening
- Effective speaking tips
- Conflict Resolution Techniques
- Understanding Behavioral Styles and how to tweak your own behaviors to complement your audience's.
Taking advantage of the critical learning objectives from this presentation will provide you with the tools you need to maximize opportunity in every communication you engage in!
You will come away understanding how to make the most out of every sales opportunity, minimize disruptions from conflict, and learn how to read others in a most powerful way.
About Your SpeakerBob McKenzie is President of HR for Business, which specializes in helping organizations with traditional HR Consulting needs. Bob has worked with Blue Cross Blue Shield of Massachusetts, Siemens Building Technologies in Chicago, and Boston Properties.
Bob believes that HR has traditionally been well-intentioned; however, in many instances it has not been as effective as it could be, sometimes resulting in HR / Business relationships that have become adversarial. Thus, he and his team provide straight-forward "predictive and preventive" consulting.
PHR / SPHR Credits!This program has been approved for 1.5 recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for re-certification credit.