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Learn How To:

    * Effectively assign and guide progress on work
    * Provide focused feedback to sustain or improve future performance
    * Handle difficult performance issues
    * Use essential skills for getting better results in coaching situations
    * Apply a structured coaching and mentoring model to guide you
      through the coaching process
    * Apply techniques for evaluating impact, including your own
    * Assess and improve the current performance of others


Do you find yourself with too little time—and with too few resources with the necessary knowledge and skill to do the work that needs to be done? Are resource or performance issues creating roadblocks to your own success, and to the success of others? Imagine the benefits you and your organization would realize if you could apply proven techniques to delegate successfully and to achieve the results you want— whether you have formal authority or not.

Coaching and Mentoring for Improved Performance will teach you how to apply a powerful behavioral coaching and mentoring model and a set of integrated tools that will improve the quality, efficiency and effectiveness of your coaching with lasting results— whether with direct reports, peers or those in more senior positions. Through practical exercises, group discussions and case studies, you will determine what work can be assigned and to whom based on current performance levels and work load. You’ll also learn how to delegate work with improved clarity and efficiency in order to establish a strong foundation for success.

As a participant, you will gain techniques for delegating work with the appropriate level of instruction and guiding others’ progress on the work assigned, focusing on the most suitable type of help people need in order to be successful. You’ll learn how to evaluate results of the finished work and to provide focused feedback that helps sustain performance in the future.

During class, you will assess your own personal coaching style and learn how to leverage that style. You will learn how to more effectively deal with the typical and very challenging realities faced by coaches and managers in all types of organizations. And, you will also have opportunities to assess and discuss your own real-life coaching issues in a practical, highly engaging and thought-provoking environment. You will come away from this course with a structured approach for improving the performance others—and, ultimately, a tool for raising the effectiveness for all those who work with you.


   * Why Coach?
          o Benefits of coaching
          o Impact of coaching
          o ESI Mindset Model
          o Coaching Statement of Purpose
          o Coaching and mentoring
    * Coaching and Mentoring Model
          o Determining the appropriate style
          o Coaching styles
                + Direct
                + Advise
                + Entrust
          o Coaching actions
                + Delegate
                + Guide
                + Evaluate
    * Preparing to Coach
          o Assessing personal coaching style
          o Assessing learning styles
          o Setting expectations
          o Creating a plan
    * Coaching
          o Aligning coaching style with performance level
          o Delegating tasks
          o Guiding performance
          o Evaluating performance
          o Providing feedback
          o Handling performance problems effectively
    * Job and Career Coaching
          o What’s the difference?
          o Job proficiency and job mastery
          o Techniques to manage performance


Ace Recommendations Undergraduate 2 credit hours

Register Now
Coaching and Mentoring for Improved Performance
  • Course ID:
    189917
  • Duration:
    3 days
  • Price:
    $2,195
  • Date:
    Tuesday 11/3/3012
  • Time:
    8:30 am to 5:00 pm
  • Location:
    Victoria Canada

    Victoria, BC