NetCom's 14 day ITIL v3 Foundation and Service Lifecycle Boot Camp will prepare you for the foundation as well as all 5 Service Lifecycle exams, which will eventually help students achieve their ITIL Expert level status. The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail.Get 17 credits towards ITIL Expert in 14 days!
The Foundation Level(2 Credits
) is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
ITIL V3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognized qualification. If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules
would be most ideal for you.
The ITIL Qualification Scheme
The Service Lifecycle modules
are: Service Strategy (SS - 3 Credits)
The goal here to enable Service Providers (IT) to develop abilities to think and act strategically, develop goals and objectives and transform service management into a strategic asset.Service Design (SD - 3 Credits)
To take guidance from the Service Strategy stage and design the resources (people, processes, and partners) to meet the current and future needs of a new or changed service.Service Transition (ST - 3 Credits)
To safely implement new or changed services into the live environment with little or no unfavorable impact on productionService Operations (SO- 3 Credits)
This is the live environment enabling day-to-day activities to provide IT services at levels agreed to between the Service Provider (IT) and its users/customers (usually the Enterprise Internal Business Unit). Continual Service Improvement (CSI - 3 Credits)
To continually monitor and report on quality and improvement activities to ensure alignment with the changing business needs in an efficient and effective manner to lower the cost of doing business and increase customer satisfaction.