This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
The Service Operation Lifecycle course will be of interest to:
Individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
Individuals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.
Upon completion of this course and examination, the learner will gain competencies in:
Understanding Service Management as a Practice and Service Operation principles, purpose and objective
Understanding how all Service Operation processes interact with other Service Lifecycle processes
The subprocesses, activities, methods and functions used in each of the Service Operation processes
The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
How to measure Service Operation performance
Understanding technology and implementation requirements in support of Service Operation
The challenges, critical success factors and risks related with Service Operation
Candidates for this course must:
Course Student Material:
Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
Ashford Global IT provides the following ITIL Success Guarantee:
In the event that a student does not successfully complete the certification exam:
· We will give a voucher for one exam re-take
· Our instructors will be available to the student for questions
· We will provide materials to assist the student's study for the exam.
· Student may re-attend an open enrollment class at no cost in preparation for the exam, but will need to bring the class material from the original class.
With Ashford's Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.
Upon successful passing of the ITIL V3 Service Operation Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme.
Project Management Institute – Professional Development Units (PDUs) = 23