Course Description
You'll learn ...
- How to ensure every e-mail you write gets opened and read
- How to convey the tone you mean to convey in all your written communications
- How to use more of Outlook's features to be more productive
- How to write meaningful subject lines that get attention
- And much more!
Take a look at the e-mails in your inbox. How many contain rambling sentences, misleading subject lines, poor grammar, improper word usage and (yikes) typos? A lot? No surprise. Poorly written, ineffective e-mails are epidemic in today's workplace. Why don't people get to the point, for heaven's sake, instead of sending out confusing dissertations that waste your precious time? And worse, generate e-mail after e-mail after e-mail to clarify.
Our feelings exactly! And that leads to the next question: How can you ensure every e-mail you send is a model of communication excellence that stands out for all the right reasons-even if writing doesn't come naturally for you?
The answer: Attend our new "how-to-do-it" seminar, Clear and Concise E-mail and Business Writing. In one day, you'll learn how to spend less time and effort writing ... write more clearly, concisely and confidently ... and make none of the embarrassing mistakes you see others make. With dozens of examples, this confidence-boosting seminar will show you how to easily and immediately improve everything you write from here on out-with a special emphasis on e-mail.
Program hours: 9:00 a.m. - 4:00 p.m.
The new rules for improving e-mail results and productivity
- Dispelling common myths about e-mail
- Why striking the right tone in e-mail is so important-and so difficult
- In praise of bullets: Learn how to use them so your reader can zoom right in
- Subject lines: What works, what doesn't ... we'll show you
- Semicolons don't belong in e-mail! How to keep sentences short
- Don't write a novel! Cutting excess words saves you and your reader time
- How to quickly answer every reader's top question: "What's the point?"
- Use the 1-to-1 formula to prevent your point from being buried
- Should you e-mail-or call? The "2X rule" makes that decision easy
- Three temptations of e-mail you have to resist-even if others don't
- E-mail in the real world: Examples of the good, the bad and the ugly
- The biggest e-mail etiquette mistakes-are you guilty?
- Just because you can send e-mails at the speed of light doesn't mean you should: How pausing before hitting "Send" will pay off
Strengthening your writing with business writing "how-to's"
- Getting started-tackling the demons that cause you to procrastinate
- Why you can't go wrong using plain and simple English-especially in e-mails
- Quick and painless grammar "how-to's"
- In the hot seat ... tips for writing under pressure
- Want to write faster? Do these four things first
- What you can learn from your newspaper's home page about getting to the point
- How readable is your message? Grade yourself
- Presenting complex information without causing readers to wonder, "Huh?"
- Why, when and how to use transition words
- How to write for people who scan instead of read-in other words, everybody!
- Internal vs. external communication: How your tactics must change
- How to eliminate trite, clunky and cumbersome language and other signs of lazy writing
- The finishing touch: Simple proofreading techniques to ensure your piece passes the "pro" test
Why good communication matters-no matter what the channel
- The first lesson in business communication (it has nothing to do with "words")
- How to avoid written communication breakdowns
- Do's and don'ts when writing on the job-especially e-mails
- So communication isn't one of your strengths? How you can change that-overnight
- How to hit the mark with everything you write: The secret is knowing your audience
- How to avoid turning people off with your e-mails
- Making a positive impression with everything you write
- Masterful ways to persuade colleagues, higher-ups, clients, vendors ... anybody you write to
- Letting the "credible you" shine through
Maximizing the full capabilities of Outlook to become a more productive e-mailer
- The secret to an empty inbox-deciding what to do with every single message
- Four cool ways Outlook will make you a more productive e-mailer
- Using Outlook's advanced tools to shrink your inbox
- Ways to customize Outlook to meet your unique communication needs
- How Outlook is reinventing e-mail management to keep up with on-the-go business professionals-take advantage!
- What you need to know about Outlook's "rules" to save time and stay organized
- Great ways Outlook helps you respond to e-mail faster
- How Outlook's color-coding system will make your life so much easier
- Worried you'll forget a message or a task? Let Outlook remind you!
- Do you waste too much time searching for past e-mails? Problem solved!
Comments
Registrations for classes must originate from either the United States or Canada.Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.