Course
Outline Introduction and Course
OverviewGet to know other participants and discuss what
will take place during the workshop. Participants will also have an opportunity
to identify their personal learning objectives.
The Ten Commandments of Positive
RelationshipsDuring this session, participants will
explore ten ways to build positive relationships, including using uplifting
messages.
Self-AwarenessKnowing your
fears can help you address them. Participants will complete a self-awareness
assessment and then the group will discuss strategies for improving confidence
in communication.
CommunicationDuring this
session, you will help participants identify their strengths and weaknesses
through a personal exercise and a role-play.
Communication BarriersAfter a
large group case study, participants will work in small groups to discuss
barriers to communication. Participants will also complete a short exercise to
illustrate how these barriers apply to everyday
life.
Asking
QuestionsThis session will examine questioning skills
(including open questions, closed questions, and probing) through a lecture and
a pairs exercise.
Listening SkillsParticipants
will work on their listening skills by participating in two quizzes and a role
play.
Remembering
NamesTo start the second day, participants will complete
a list of the names of other participants. Then, they will learn tips for
remembering names.
Body
LanguageTo begin this session, the trainer will talk
about the idea of body language in a lecture. Then, participants will complete a
small group exercise and a large group exercise to explore the concept
further.
Johari
WindowsThe Johari Window is a way of looking at our
self-awareness and our ability to ask feedback of others. We will look at the
Johari Window in detail during this session.
Self-ImageDuring this session,
we will look at the things people determine from your appearance. Participants
will explore this idea further using the pictures gathered from the
pre-assignment. The session will conclude with a self-evaluation
exercise.
Frame of
ReferenceThis session will explore our frame of reference
and the assumptions that we make through a lecture, large group exercise, and
group discussion.
Five
Approaches to RelationshipsWe will begin this topic with
a short lecture. Then, participants will explore a particular approach of their
choice in a small group. Next, each group will report their
findings.
Workshop
Wrap-UpAt the end of the day, participants will have an
opportunity to ask final questions and create an action plan.
*Every effort is made to ensure the accuracy of our outlines as course
information from our suppliers changes with each new revision. As a result this
outline is subject to change without prior notice.