Course Description
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. Audience Profile This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended. Prerequisites Before attending this course, students must have:
TCP/IP Troubleshooting skills Experience working in a domain environment Experience using desktop and command-line troubleshooting tools Experience installing and troubleshooting desktop application problems Experience configuring registry and group policy settings Course Completion Skills After completing this course, students will be able to: Identify and Resolve Desktop Application Issues Identify the Cause of and Resolve Networking Issues Manage and Maintain Systems That Run Windows 7 Support Mobile Users Identify the Cause of and Resolve Security Issues
Agenda
MOC 6292, Module 1 Installing, Upgrading, and Migrating to Windows 7 This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7. Lessons
Preparing to Install Windows 7Performing a Clean Installation of Windows 7Upgrading and Migrating to Windows 7Performing Image-based Installation of Windows 7Configuring Application Compatibility Lab: Installing and Configuring Windows 7 Migrating Settings by using Windows Easy TransferConfiguring a Reference Image of Windows 7Configuring a Reference Image After Completing This Goal, Students will be Able To Describe the key features, editions, and hardware requirements of Windows 7. Perform a clean installation of Windows 7 Upgrade and Migrate to Windows 7 from an earlier version of Windows. Perform an image-based installation of Windows 7 Resolve common application compatibility issues. MOC 6292, Module 2 Configuring Disks and Device Drivers This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired. Lessons Partitioning Disks in Windows 7Managing Disk VolumesMaintaining Disks in Windows 7Installing and Configuring Device Drivers Lab: Configuring Disks and Device Drivers Configuring DisksConfiguring Disk Quotas (Optional)Updating a Device Driver After Completing This Goal, Students will be Able To Configure disk partitions on a Windows 7 client computer Create and manage disk volumes Manage file system fragmentation and disk quotas Install and configure device drivers MOC 6292, Module 3 Configuring File Access and Printers on Windows 7 Client Computers This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing. Lessons Overview of Authentication and AuthorizationManaging File Access in Windows 7Managing Shared FoldersConfiguring File CompressionManaging Printing Lab: Configuring File Access and Printers on Windows 7 Client Computers Create and Configure a Public Shared Folder for all UsersConfiguring Shared Access to Files for Specific UsersCreating and Sharing a Printer After Completing This Goal, Students will be Able To Describe authentication and authorization Manage file access on a Windows 7 client computer Create and manage shared folders Configure file compression Install, configure, and administer printers MOC 6292, Module 4 Configuring Network Connectivity This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity. Lessons Configuring IPv4 Network ConnectivityConfiguring IPv6 Network ConnectivityImplementing Automatic IP Address AllocationOverview of Name ResolutionTroubleshooting Network Issues Lab: Configuring Network Connectivity Configuring IPv4 AddressingConfiguring IPv6 AddressingTroubleshooting Network Connectivity After Completing This Goal, Students will be Able To Configure IPv4 network connectivity. Configure IPv6 network connectivity. Implement automatic IP address allocation. Troubleshoot common network related issues by using the tools available in Windows 7. MOC 6292, Module 6 Securing Windows 7 Desktops This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8. Lessons Overview of Security Management in Windows 7Securing a Windows 7 Client Computer by Using Local Security Policy SettingsSecuring Data by Using EFS and BitLockerConfiguring Application RestrictionsConfiguring User Account ControlConfiguring Windows FirewallConfiguring Security Settings in Internet Explorer 8Configuring Windows Defender Lab: Configuring UAC, Local Security Policies, EFS, and AppLocker Using Action CenterConfiguring Local Security PoliciesEncrypting DataConfiguring AppLocker Lab: Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender Configuring Windows FirewallConfiguring Internet Explorer 8 SecurityConfiguring Windows Defender After Completing This Goal, Students will be Able To Explain the security management features of Windows 7. Configure local security policy settings on a Windows 7 client computer. Secure data by using EFS and BitLocker. Configure application restrictions by using AppLocker. Configure user account control settings. Configure Windows Firewall on a Windows 7 client computer. Configure security-related settings in Internet Explorer to help protect a Windows 7 client computer that is connected to the Internet. Configure Windows Defender to help protect a Windows 7 client computer against malicious software. MOC 6293, Module 1: Implementing a Troubleshooting Methodology This module describes the steps involved in establishing and using a typical troubleshooting methodology. It also covers the job role and responsibilities of the EDST. Lessons Lesson 1: Introduction to the EDST Job RoleLesson 2: Overview of Troubleshooting Steps After completing this module, students will be able to: Describe the job role of the EDST. Describe the steps of a typical troubleshooting methodology. MOC 6293, Module 2: Troubleshooting Startup Issues This module describes how to use Windows 7 recovery tools to troubleshoot startup problems. Additionally, it provides the information to configure and troubleshoot startup settings, and to troubleshoot operating system services. Lessons Lesson 1: Overview of the Windows 7 Recovery Environment Lesson 2: Configuring and Troubleshooting Startup Settings Lesson 3: Troubleshooting Operating System Services Issues Lab: Troubleshooting Startup Issues Exercise 1: Resolving a Startup Problem (1)Exercise 2: Resolving a Startup Problem (2) After completing this module, students will be able to: Use Windows 7 recovery tools to troubleshoot startup problems. Configure and troubleshoot startup settings. Troubleshoot operating system services. MOC 6293, Module 3: Using Group Policy to Centralize Configuration This module describes Group Policy application. It also covers steps to troubleshoot both client configuration failures and GPO application issues. Lessons Lesson 1: Overview of Group Policy ApplicationLesson 2: Resolving Client Configuration Failures and GPO Application Issues Lab: Using Group Policy to Centralize Configuration Exercise 1: Resolve Group Policy Application (1)Exercise 2: Resolve Group Policy Application (2) After completing this module, students will be able to: Describe Group Policy application. Troubleshoot client configuration failures and GPO application issues. MOC 6293, Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues This module helps students troubleshoot issues related to hardware devices and device drivers by identifying basic hardware-related issues. Additionally, the module helps students determine hardware failure issues, and the problems that device drivers can cause. Finally, this module provides guidance on how to configure performance options in Windows 7, as well as monitor reliability and performance of Windows 7 computers. Lessons Lesson 1: Overview of Hardware TroubleshootingLesson 2: Troubleshooting Physical FailuresLesson 3: Monitoring Reliability and PerformanceLesson 4: Configuring Performance Options in Windows 7Lesson 5: Troubleshooting Device Driver Failures Lab A: Resolving Hardware Device and Device Driver Issues Exercise 1: Resolving Hardware IssuesExercise 2: Configuring Group Policy to Control Device Installation (optional) Lab B: Troubleshooting Performance-Related Issues Exercise: Troubleshooting a Performance Problem After completing this module, students will be able to: Identify basic hardware-related issues. Determine hardware failure issues. Monitor reliability and performance of Windows 7 computers. Configure performance options in Windows 7. Determine problems that device drivers cause. MOC 6293, Module 5: Troubleshooting Network Connectivity Issues This module describes how to troubleshoot issues related to network connectivity by providing the steps to determine the network configuration of client computers, and then to troubleshoot network connections. Lessons Lesson 1: Determining Network SettingsLesson 2: Troubleshooting Network Connectivity Issues Lab: Troubleshooting Network Connectivity Issues Exercise 1: Troubleshooting a Network Problem (1)Exercise 2: Troubleshooting a Network Problem (2) After completing this module, students will be able to: Determine the network configuration of client computers. Troubleshoot network connections. MOC 6293, Module 6: Troubleshooting Remote Connectivity Issues This module describes how to troubleshoot remote connectivity issues. This module instructs students on how to configure and troubleshoot virtual private network (VPN) connections, as well as how to use Remote Desktop and Remote Assistance to assist users. This module also covers the troubleshooting steps for Network Access Protection (NAP) and DirectAccess issues. Lessons Lesson 1: Troubleshooting VPN Connectivity IssuesLesson 2: Using Remote DesktopLesson 3: Troubleshooting User Issues by Using Remote AssistanceLesson 4: Troubleshooting NAP IssuesLesson 5: Troubleshooting DirectAccess Issues Lab: Resolving Remote Connectivity Issues Exercise: Resolving a Remote Connectivity Problem After completing this module, students will be able to: Configure and troubleshoot VPN connections. Use Remote Desktop. Use Remote Assistance. Troubleshoot NAP issues. Troubleshoot DirectAccess issues. MOC 6293, Module 7: Troubleshooting Logon and Resource Access Issues This module describes how to use troubleshooting tools and methods to troubleshoot user profile and logon scripts issues, and issues with file and printer access. Lessons Lesson 1: Troubleshooting User Logon IssuesLesson 2: Troubleshooting User Profile IssuesLesson 3: Troubleshooting File Access IssuesLesson 4: Troubleshooting File Permissions IssuesLesson 5: Troubleshooting Printer Access Issues Lab: Troubleshooting Logon and Resource Access Issues Exercise 1: Troubleshooting Offline FilesExercise 2: Troubleshooting a Missing Drive MappingExercise 3: Troubleshooting Missing Files in My DocumentsExercise 4: Troubleshooting a File Access Issue After completing this module, students will be able to: Troubleshoot user logon issues. Troubleshoot user profile issues. Troubleshoot file access issues. Troubleshoot file permissions issues. Troubleshoot printer access issues. MOC 6293, Module 8: Troubleshooting Security Issues This module describes how to troubleshoot issues related to security systems such as EFS, BitLocker, and file permissions. The module instructs students how to troubleshoot and recover files encrypted with EFS and BitLocker-protected drives. In this module, students also troubleshoot file permissions, content access issues, and Windows Internet Explorer issues. Lessons Lesson 1: Recovering Files Encrypted by EFSLesson 2: Recovering BitLocker-Protected DrivesLesson 3: Troubleshooting Internet Explorer and Content Access Issues Lab: Troubleshooting Security Issues Exercise 1: Recovering a BitLocker-Protected DriveExercise 2: Troubleshooting an Internet Explorer Security Issue After completing this module, students will be able to: Recover files encrypted by using EFS. Recover BitLocker-protected drives. Troubleshoot Internet Explorer and content access issues. MOC 6293, Module 9: Troubleshooting Operating System and Application Issues This module describes how to troubleshoot issues related to operating system features and applications, including application installation and operation issues. This module also addresses applying application and Windows updates. Lessons Lesson 1: Troubleshooting Application Installation IssuesLesson 2: Troubleshooting Application Operations IssuesLesson 3: Applying Application and Windows Updates Lab: Troubleshooting Operating System and Application Issues Exercise 1: Troubleshooting Windows UpdatesExercise 2: Troubleshooting AppLocker Policy ApplicationExercise 3: Troubleshooting Application Startup After completing this module, students will be able to: Troubleshoot application installation issues. Troubleshoot application operation issues. Apply application and Microsoft Windows updates