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Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management Knowledge Area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's life cycle. In this course, learners will be given an overview of the Project Quality Management Knowledge Area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the three processes in the Quality Management Knowledge Area and how they fit into the project management Process Groups. This course also covers, in detail, the Plan Quality Management process. This process helps project managers identify the relevant quality standards for a project and then determine how to satisfy those requirements. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMI® certification exam. This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

Learning Objectives
  • Recognize aspects of managing project quality
  • Match concepts related to quality management with examples
  • Recognize the relationship between the three Project Quality Management processes
  • Recognize how the Project Quality Management processes interact with other project management processes
  • Identify the Process Group to which each Project Quality Management process belongs
  • Match the inputs to quality planning with the descriptions of how they are used
  • Perform cost-benefit analysis for a given situation
  • Categorize examples of costs of quality
  • Match quality planning tools and techniques with descriptions of how they are used
  • Recognize excerpts from the outputs of the Plan Quality Management process
  • Audience

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