Course Description
Administering Cisco Unified Communications Manager v7.0 (ACUCM 7.0) course focuses on the basic administration of the Cisco Communications Manager v7.0 product and the devices that register to the Cisco Communications Manager. The AUC portion of the class aims to produce competent administrators of the Cisco Unity products. AUC v7.0 is designed to provide the learner with the knowledge to administer and manage Cisco Unity Connection release 7.0.
• Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
• Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add
users, and perform a backup and restore
• Describe the parameters that affect phones and devices in the network, their configuration, and
registration
• Develop a basic route plan, explain its purpose, and configure in the IP telephony network
• Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish
specific types of digit manipulation and call routing
• Describe partitions and CSSs and their use, function, and configuration
• Describe CAC and Cisco Unified SRST
• Describe the various media resources as well as their use and configuration in Cisco Unified
Communications Administration
• Describe the basic features and services of Cisco Unified Communications Manager and their
configuration in Cisco Unified Communications Manager Administration
• Describe the available phone and directory number options, user web pages, and BAT
• Network Administrators
• System Administrators
• Entry-level Network Engineers
Agenda
Introduction to IP Telephony
- Traditional Voice vs. IP Telephony
CUCM Platform Requirements
Clustering Overview
Intra-Cluster Communications
Cisco Unified CM Clusters
Clustering Options
Single-site Deployment
Centralized Call Processing Deployment
Distributed Call Processing Deployment
Business Edition
Distributed Single Cluster Deployment
Hybrid Call Processing Deployment
Defining the CUCM Basic Configuration
- Navigation Menu
Command Line Interface
Logging In to CUCM Administration and Serviceability
Logging in CUCM OS Administration and Disaster Recovery System
Configuring Enterprise Parameters
Server Configuration – Eliminating Reliance on DNS
Creating End Users
Creating Roles
Creating User Groups
Assigning Users to User Groups
Step to Configuring Multi-Level Administration
DRS – Backup Procedures • DRS – Restore Procedures – Restore Wizard
Preparing for Phone Registration
- Unified CM Configuration
Unified CM Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions
Location Configuration
Device Pool Configuration
DHCP Server Configuration
Clusterwide Enterprise and Service Parameters
Licensing
Cisco IP Phone Models
CUCM Phone Support
SCCP
SIP
Phone Button Templates
Softkey Templates
Cisco IP Phone Registration
Manual Registration
Auto- Registration
Phone Configuration
CUCM to Cisco IP Phone Communications
Configuring a Basic Route Plan
- Cisco Access Gateways
Gateway Protocols
SGCP
MGCP
H.323
Core Gateway Requirements
Network Modules
Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing
Call Routing Configuration
Discovering Route Filters and Digit Manipulation
- The 9.@ Pattern
Route Rilters
Translation Patterns
Discard Digit Instruction
Transformation Masks
Route Plan Report
Exploring Class of Control
- Partitions
Calling Search Space
PLAR Application
Call Restriction
Class of User
Geographic Location
Time of Day Routing
Explaining Call Admission Control (CAC) & Survivable Remote Site Telephony (SRST)
- Overview & Need for Call Admission Control
Call Admission Control in a Centralized Deployment
Deploying Automated Alternate Routing (AAR)
Call Admission Control in a Distributed Deployment
Bandwidth Considerations in Call Admission Control
SRST Failover
SRST Configuration
Understanding Media Resources
- Conference Bridge
Media Termination Point (MTP)
Transcoder
Music on Hold
Annunciator
Media Resource Management
Configuring Media Resource Groups
Configuring Media Resource Group Lists
Describing CUCM Features
- Call Park
Call Pickup
Callback
Shared Lines with Barge and Privacy
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding
Cisco IP Phone Services
IP Phone Service Configuration
Exploring Moves, Adds, Changes and Administration
- Phone and Directory Number Options
Copy with Lines
Describing User Configuration
Adding a User
Addociate Devices to a User
User Group Configuration
User Web Pages
Overview of the Bulk Administration Tool (BAT)
Bulk Administration Tool (BAT) Procedures
Overview of the Auto-Register Phone Tool (formerly TAPS)
Introduction to Cisco Unity Connection
- Features and capabilities
Deployment models
Active/Active High Availability
Review of PIMG, TIMG,VPIM & Digital Networking
Navigating Cisco Unity Connection
Understanding Call Handlers, Users and Call Flow
Configuring Users and Contacts
- Understanding & configuring users & contacts
Managing multiple users
Importing users using AXL
Importing users using LDAP
Importing users using the Bulk Administration Toll
Implementing Features
- Implementing the Dial Plan
Creating/assigning partitions & search spaces
Dial plan considerations
Understanding User Features
Managing Individual Use
Comments
Virtual Cisco® Administering Cisco® Unified Communications Manager (ACUCM) Version 7.0 w Administering Unity Connection (AUC) Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.