Course Description
The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace
Agenda
INTRODUCTION TO SERVICE STRATEGY
- Objectives - Full understanding of service strategy terms and core concepts.
- The purpose, goals and objectives of service strategy
- The scope of service strategy
- The value to the business
- The context of service strategy in relation to all other lifecycle stages.
SERVICE STRATEGY PRINCIPLES
- Objectives - The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
- The ability to decide on a service strategy
- How to utilize the four Ps of service strategy
- How to define services, create value and leverage the combined use of utility and warranty
- How to use service economics and sourcing strategies when meeting business outcomes.
SERVICE STRATEGY PROCESSES
- Objectives - The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
- The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
- The purpose, scope and objectives of each service strategy process and how they link to value for the business.
GOVERNANCE
- Objectives - The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
- The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks, bodies.
ORGANIZING FOR SERVICE STRATEGY
- Objectives - The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
- The ability to create an organizational design using the relevant development and departmental methods.
TECHNOLOGY CONSIDERATIONS
- Objectives - The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
- Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.
IMPLEMENTING SERVICE STRATEGY
- Objectives - The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
- Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).
CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS
- Objectives - The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
- The ability to provide insight and guidance for strategic challenges, risks and critical success factors.
EXAM PREPERATION
- Sample Exams
- Feedback
- Recap
Audience
This course is recommended for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.
Comments
Virtual ITIL® Intermediate Service Strategy 2011 Edition Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.