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Human interaction is what nursing is all about. Patients and their families rely on you for many things besides medical care, such as counseling, education, company, and emotional support. It's up to you to provide these things effectively, and that's why good communication skills are so important.

  • Agenda

  • Read the Overview and Course Objectives.
  • Study the Terminology.
  • Read the course material.
  • Complete the Learning Activity.
  • Complete the Post Test with a score of 80% or more.

    The material is organized around the following categories:

  • Introduction.
  • Goals of Nurse-Patient Communication.
  • Misunderstandings.
  • Therapeutic Use of Self.
  • Cultural Differences.
  • Language Differences.
  • Patient Education.
  • Communicating With the Emotional Patient.
  • Conclusion.

    The purpose of this program is to provide nurses an understanding of effective communication skills in nurse-patient relationships and how to promote them.

    After completing this course, the learner should be able to:

  • Explain why it is important to include the patient's support system in the nurse-patient relationship.
  • Describe ways to handle breakdowns in communication.
  • Describe communication techniques that are effective with the patient who cannot speak.
  • Explain the importance of developing rapport and communicating support in nurse-patient relationships.
  • Explain why cultural differences affect nurse-patient relationships.
  • Explain how active listening and other techniques can be used effectively when communicating with the emotional patient.

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