Course Description
Stand up and make yourself heard in a way that will get the results you need.
If you don’t stand up for yourself,
people will walk all over you.
Some people are naturally more aggressive than others. But if you’re not one of these
alpha-type personalities, it can feel like you’re being bulldozed.
Our expert trainers know exactly what you’re going through, and they know how to bring
out the assertiveness that’s already in you — showing you how to have your voice heard,
act with more confidence, and get more respect.
Assertiveness requires skill and tact — not just talking over others.
Being assertive isn’t easy for a lot of people, but it’s important to make sure that your voice
is always heard loud and clear. At the same time, you don’t want to come across as pushy,
overbearing, or aggressive. This one-day course will give you a balanced approach that will
assure you’ll always be heard — and get the respect you deserve.
Don’t alienate others with aggression — learn to voice your opinions and
concerns in the right way.
To succeed in today’s fast-paced world, you need to communicate effectively. But if you’re
not actively voicing your needs, concerns, and opinions, it’s easy to get lost in the shuffle.
That’s where this course comes in.
Powerful and effective, this course will teach you to build on your natural communication
style, use your unique strengths to your advantage, and eliminate self-sabotaging
behaviors. By the end of the day you’ll have an arsenal of tools for speaking with more confidence, disarming conflict, and getting others to see your point of view.
Agenda
Assertiveness in Today’s Business
Environment
- How assertiveness today differs from
assertiveness in the past
- The challenges of assertiveness and
electronic communication
- The essentials of assertive communication
- How to be assertive without being aggressive
- How to create an assertive message
Making the Most of Your Natural
Communication Style
- Communicate with confidence
- Recognize and eliminate self-sabotaging
communication habits
- Identify the elements of nonverbal
communication
- Characteristics of assertive body language
- Use your voice to full effect
Asserting With Diplomacy and Tact
- State your opinion without appearing hostile
- Stave off manipulation attempts
- Use active and reflective listening
- Ask questions to draw out information
Handling Tough Situations
- Confidently handle complaints and criticism
- Resolve problems quickly
- Respond tactfully when someone attacks
- Disarm disagreeable people
- Persuade others to see your side
Comments
Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.