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Want to leverage your organization's social media presence more effectively? Then you need this new, in-depth 2-day course!

Social media has changed the world — why is your marketing still the same?

It’s everywhere you look; everyone from teenagers to grandmothers are tweeting, sharing photos on Instagram, and updating statuses on Facebook. It’s changed how people connect with one another, and that means old marketing tactics aren’t as effective as they once were.

If you want to be successful in the modern world, you need to have a social media presence — this is not an option. But just jumping into social media without a plan can be worse than having no presence at all.

Develop a plan to help you maximize your social media marketing efforts.

Organizations that are effectively using social media have one thing in common: they have a clearly defined plan. They know what they want to achieve from their efforts, which tools work best for their needs, and how to get results. When you leave this course, you’ll know all of that and more.

No matter whether you’re a complete social marketing newbie or a veteran, this two-day course has all the information you need to take your social media efforts to the next level and generate real results!

It’s time to join the future — learn how to put social media marketing to work for you.

Social media marketing isn’t like traditional marketing. It’s a two-way street, one that allows you to engage in conversation with people who use and are affected by your organization. It lets you handle customer service issues and deal with negative experiences immediately.

But if you aren’t up to date on the latest social media techniques, you may be doing more harm than good. Don’t let your organization develop a negative reputation.

Sign up for this training and you’ll learn how to:

  • Determine your social media goals and develop a plan to reach them
  • Identify which social media platforms will work for you
  • Promote your organization in a way that will generate real followers
  • And much, much more!


Day One: The Basics of Social Media

Social Media: An Introduction

  • What is social media? Why is it important?
  • Who is using social media and why
  • Social media vs. traditional marketing
  • Your organizational brand and social media marketing

What Makes a Good Social Media Campaign

  • Developing goals for your social media campaign
  • Implementing a plan that works for you
  • Using social media as a customer service tool
  • Creating a social media campaign that suits your needs
  • Determining your target market

Social Media Platforms – Choosing the Right One for Your Needs

  • The big boys – Facebook and Twitter
  • Other players – LinkedIn, YouTube, MySpace, and Wikipedia
  • The up-and-comers – Pinterest, Instagram, Google+, and more
  • Check-Ins – FourSquare, Groupon, and other location-based options
  • Blogging, podcasts, and how they fit in with your social media plans
  • Tools to help manage your campaign

How Success Is Measured

  • Metrics – what to look for to measure impact
  • Different tools to measure your influence
  • ROI – the numbers that really matter
  • Fans, likes, page views, tweets, and more: different ways to measure success

Finding Your Voice

  • Creating compelling content that will encourage followers
  • Key words – how to use them the right way
  • Simple ways to come across as authentic
  • Easy ways to gain brand legitimacy

Day Two: Using Social Media Like a Pro

Increasing Your Reach and Engagement

  • How often to post – strategies for finding what works for you
  • Paid media, pay-per-click ads, and paying for followers – a good idea?
  • Developing timing, target, and tone
  • Strategies for creating and maintaining a conversation
  • Building a thriving community – a how-to

Best Practices to Help You Maximize Impact

  • Connecting, amplifying, and maintaining your social media presence
  • Monitoring your campaign – how much time should you spend?
  • Avoiding damaging your brand
  • Virality and how to encourage it
  • Using social media to uncover missed opportunities and turning fans into customers
  • Mistakes to avoid: what not to do

Managing Your Online Reputation

  • Why it pays to be likable
  • Strategies for writing posts and tweets that will generate interest and responses
  • The best way to handle criticism – respond or ignore?
  • How to turn negatives into positives

Case Studies From Successful Social Media Campaigns

  • How great organizations use social media
  • Handling negativity – examples of dos and don’ts
  • Big and small organizations – how they differ and how they’re alike

Applying what you’ve learned

  • Reviewing what you’ve learned
  • Determining how to apply your new knowledge for maximum impact
  • How to generate and maintain your social media momentum
Find a class and register in three easy steps:
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    • C Classroom
    • V Virtual Live
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CA San Diego1/23/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398612
CA Sacramento1/25/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398614
PA Harrisburg2/12/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398616
HI Honolulu2/26/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days310.962398618
CA Anaheim3/1/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398622
OK Tulsa3/1/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398620
IA Davenport3/5/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398624
OH Akron3/13/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398626
IN Indianapolis3/15/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398628
MA Framingham3/26/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398630
NJ Princeton3/28/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398632
IA Des Moines4/3/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398634
WI Brookfield4/9/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398636
IL Schaumburg4/11/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398638
WI Madison4/17/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398607
IL Oak Brook4/19/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398609
KY Louisville4/23/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398611
OH Cincinnati4/25/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398613
AK Anchorage4/26/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398615
WA Spokane5/1/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398617
MD Frederick5/1/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398619
WA Seattle5/3/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398621
VA Chesapeake5/3/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398623
MI Lansing5/7/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398625
MI Troy5/9/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398627
DC Washington5/21/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398629
MD Baltimore5/23/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398631
NY Albany5/29/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398633
NH Manchester5/31/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398635
NC Charlotte6/4/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398637
NC Raleigh6/6/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>2 days299.002398639
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