In this certificate you will learn to:
- Develop a vision, mission and function priorities statement.
- Identify how to use department systems audit tools to benchmark your function and identify areas for improvement.
- Identify and use eight steps in the internal consulting process.
- Practice ways to anticipate the changing training needs in your organization.
- Identify when to use nine types of assessment tools to determine training needs.
- Practice how to gain management's commitment to performance improvement.
- Use a nine-part plan to build alliances and work successfully with line managers and employees.
- Learn how to contract for results, not just training activities.
- Identify essential elements of a performance improvement plan.
- Identify techniques to market your training function.
- Keep up to date with new training trends.
- Evaluate how you supervise and develop a training staff using a 100-competency tool.
- Develop an action plan to get results.
- Identify methods to cost justify training and monitor a training budget for classroom and online training programs.
- Use post training performance analysis as a tool to identify what hinders the transfer of learning.
- Identify specific techniques to involve managers in transferring learning.
- Identify how a learner's active role during training influences transfer of learning.
PREWORK ASSIGNMENT - 1.5 hours
- Preview material for Session One.
- Write 3-5 personal objectives.
- Complete a participant survey.
- Submit department's mission statement.
- Complete "Internal Consultant Role Inventory".
- Prepare the "What is the Consultant's Role" case.
- Certificate introduction and objectives.
- Set personal objectives for the session.
Unit 1: Manage a Training Function
- Stay up to date- trends in training.
- Identify key training and development roles.
- Define and create your vision, mission and training function priorities.
- Learn tips on keeping your sanity as a staff of one.
- Conduct a training department systems audit.
- Manage and develop the training staff.
Unit 2: Internal Consulting Skills
- Determine where are you in the life cycle of a training department.
- Compare traditional training and performance consulting approaches.
- Use a continuum of internal consulting roles.
- Analyze your role in the organization.
- Identify who are your clients.
ASSIGNMENT - 1.5 hours
- Preview Session Two materials.
- Prepare "Performance Analysis" case study.
- Read the "Needs vs. Wants" case study.
Unit 2: Internal Consulting Skills (Cont'd.)
- Use an eight-step consulting process.
- Differentiate between a trainer vs. consultant vs. change agent.
Unit 3: Diagnosing Problems
- Identify special assessment issues.
- Examine the manager’s role in using nine training department audit tools.
- Determine if training Is the answer.
- Make vague training needs specific.
- Sort out training needs vs. wants.
ASSIGNMENT - 1.5 hours
- Write the first three steps of the consulting process.
- Preview Session Three materials.
- Prepare the influencing inventory and score the results.
Unit 3: Diagnosing Problems (Cont'd.)
- Use training design tools to diagnose problems.
Unit 4: Developing a Plan
- Learn the ten components of a performance improvement plan.
- Decide whether to use existing materials or create new ones.
- Review a performance improvement plan example.
- Identify criteria for reviewing training proposals.
- Use a tool to compare training delivery methods.
Unit 5: Build a Partnership with Management and Learners
- Check your influencing style.
- Be more responsive to the organization.
ASSIGNMENT - 1.5 hours
- Follow-up assignment to apply Assessment Tools. Create a task analysis.
- Follow-up assignment to apply Assessment Tools: Select one of the three design tools introduced and appy the tool to a course. Prepare a brief summary of your analysis and recommendations.
- Preview Session Four materials.
- Prepare the questions to Marketing Is Essential to Your Survival and How Are You Doing.
Unit 5: Build a Partnership with Management and Learners (Cont'd.)
- Apply strategies to market your programs effectively.
- Develop three-way partnerships.
Unit 6: Transfer of Learning
- Define transfer of learning.
- Identify barriers to transfer of learning.
- Determine whose job is it to apply what's been learned.
- Review post training performance analysis.
- Learn how to conduct "level three" evaluation to measure learning transfer.
Unit 7: Managing the Budget
- Cost justify training.
- Create a training cost framework.
- Conduct a cost-benefit analysis (ROI.)
- Find performance indicators to demonstrate training's benefit.
- Consulting Approach Application discussion.
APPLICATION ASSIGNMENT - 1.0 hours
- Apply the consulting approach to a real situation
- Follow-up assignment to prepare "Your Example" for a four-level evaluation of a specific course.
Who Should Attend: This certificate program is designed for training managers, performance consultants, "departments-of-one" who run a training function for an organization or business unit, or those interested in joining their ranks. People in each of these areas will find these four fast-paced sessions engaging and full of proven ideas, tools, tips, checklists, and more.
How do the Training Manager and
the Training Coordinator Certificates Differ?
The Training Coordinator Certificate is about handling the details of a training department using a consulting approach and partnering with internal customers. It is designed to broaden a coordinator's perspective on their administrative role and clarify their responsibilities in different organizations. This certificate exposes participants to skills to help them diagnose problems and develop plans to address the problem. It also prepares a coordinator or administrator to be a better consumer of training products and services by educating them on what good training looks like.
The Training Manager Certificate takes a more strategic view of the training department by looking at the entire scope of the training function. Internal consulting is a key theme throughout the certificate. The consulting process provides the frame for the tools and skills that are built upon in every unit. This certificate provides a training manager with mechanisms to create and execute the strategic work of the department in service of the organization it supports. Training managers are taught how to link training to the bottom line and use cost benefit analysis in budgeting and evaluation.
Each session is 3 hours in length:
All sessions start at 1:00 pm Eastern Time (New York time). Here is the time of the sessions listed in various time zones:
•10:00 am - 1:00 pm Pacific Time (PT)
•11:00 am - 2:00 pm Mountain Time (MT)
•12:00 pm - 3:00 pm Central Time (CT)
•1:00 pm - 4:00 pm Eastern Time (ET)
IMPORTANT - You'll participate in online and collaborative activities in a number of ways, each designed to provide a unique means to interact and learn from experts and colleagues. All course delivery software operates at Internet connection speeds of 56.6 kbps or better, on PC, Mac and Unix platforms. Programs will use teleconferencing or VoIP (voice over Internet Protocol.) The login instructions emailed to you approximately one week prior to the start of the course will outline platform use as well as any headset requirements or suggestions. Each registrant must provide their own laptop or desktop computer and other equipment (such as a headset) in order to fully and successfully participate in the course. Please test your login information a minimum of 48 hours in advance on your course start date on the computer you will be using for the course.
What Others Are Saying
"This certificate program was outstanding. The depth and breadth of the material immediately made me more effective and professional in my current role. The instructors provided strong support and care for each participant. I learned so much just being exposed to how they handled their facilitator roles. Thank you for a first-rate learning experience!"
Chief Workforce Architect, CONNECT: The Knowledge Network
"Managing the Training Function not only provided me with a variety of tangible training resources that I plan to put into immediate use, but also empowered me as a department of one."
Corporate Trainer, Copernicus Group IRB
"I selected this course to provide me with an overview of the training manager function. The content and tools were terrific, the material will be helpful to refer back to, and the delivery was excellent. I particularly like the online format and was pleasantly surprised by the variety of features used to keep it active and engaging. This was a great experience for me."
Export Development Canada
"Thanks again for an excellent workshop. Your courses provide a great model for all online trainers. Our online classes will benefit from the knowledge gained in this workshop."
The Cobalt Group
"I enjoyed your class immensely. I enjoyed the different perspectives from my classmates and the discussions. The things I learned will be of great value to me."
Field Services Manager, Golden Ventures