Course Description
Preventing and Handling Workplace Violence, Aggression & Bullying
One-Day Seminar
1 out of 3 organizations
experienced workplace violence last year.
But the saddest fact is — many of
those incidents were preventable.
It’s understandable that no one wants
to believe violence can happen in their own company. Unfortunately, that means
even experienced HR professionals and managers often miss the warning signs. Or
take too long to respond to a threat in a situation where every second counts.
That’s why you don’t want to miss
this prevention and response workshop. You’ll assess the risk of violence in
your own company and learn what steps will have a real and lasting impact on
everyone’s safety. Plus, you’ll be able to demonstrate you've taken every
precaution to provide a safe workplace for your employees. After all, if a violent
incident ever does occur in your organization, you’ll know you did everything
possible to prevent it. Especially since you’ll be dealing with the police ...
OSHA ... and the legal issues that inevitably follow these events.
Discover the Fastest Way to Reduce
Turnover, Improve Employee Productivity, and Cut Costs
Studies show workplace bullies target
your very best employees. The type of well-liked, highly skilled, and
experienced workers you can least afford to lose. Bullies simply don’t want the
competition and will do anything they can to make work a miserable place to be
for their targets.
Unfortunately, bullies and aggressive
employees often succeed in driving away the majority of their targets and then
quickly select a new one. Along the way they destroy morale, reduce
productivity, and increase turnover among team members who witness the unfair
treatment and worry they’ll be next.
Because of the incredible impact
aggressive jerks and bullies have on company costs, many of today’s top
companies have instituted “no jerk” rules and policies. This course shows how
you can do the same thing plus much more ... including how to:
Improve morale and productivity
Make it clear that aggression and
bullying are not welcome
Identify the important legal
differences between aggression, harassment, and bullying
Stop aggressive employees and bullies
from creating the kind of toxic work environment that either drives your best
employees away or sparks retaliation
Handle difficult, angry people
Safely investigate employee behavior
Prevent situations from turning
violent
Take the first step toward creating a
safer, more positive workplace and enroll today.
Agenda
Preventing Workplace Violence and Aggression
- The 3 most effective actions you can take to prevent
violence and aggression in your organization
- Aggressive management style, harassment, or bullying? The
critical difference between each and what to do when they overlap
- Why HR often ends up being a target of violence in the
workplace ... and steps you must take to keep your department safe
- Risk Assessment: how to determine exactly where the greatest
threats are in your workplace
- How companies are increasingly being held liable for the
safety of employees and clients (even in violent situations)
- How pre-employment screening is a vital first step to
keeping bullying, aggression, and violence out of the office
- Difficult personality or threat? How to identify the early
warning signs that someone may become violent
- The critical differences in how you should handle employee
conflict — whether it’s a dispute that turns physical or low-intensity,
persistent workplace aggression
Dealing With Difficult People and Inappropriate Behavior
- Why telling an angry person to calm down often makes the
situation worse (and what to say instead)
- The Bully Test: Are your supervisors bullying their direct
reports or managing them? Here’s how to tell once and for all
- The #1 reason you should put a stop to ugly gossip, rumors,
and innuendo right now (ignore them and you’re placing your company at risk)
- What workplace behavior policies should you have? Miss even
one and your hands could be legally tied if something happens
- Why bullying managers always escalate their behavior (and
how to stop them for good)
- How to safely handle the progressive discipline process when
it involves workplace aggression or bullying
- How 20% of workplace bullies cross the line into harassment
... and what your legal responsibilities are if it happens
- How it only takes one aggressive jerk to transform a
department into a toxic work environment — and what you can do to turn it
around fast
Create a Positive Environment and a Safer Workplace
- Bullying and Aggressive Employees: the incredibly high price
companies pay for looking the other way
- How to quickly gain employee — and management — cooperation
when creating and implementing anti-bullying policies
- A Step-By-Step Guide to Progressive Discipline: how to
handle and document those tough conversations with employees
- Expert Insight: the most important screening questions to
ask former employers (it’s absolutely critical you know this)
- Interview Questions and Assessments: how to discover if
someone has aggressive or bullying tendencies before you hire them
- True Case Studies: the successes and failures of real-world
companies that have dealt with bullying, aggression, and violence
- Why harassment and discrimination policies just aren’t good
enough anymore (and what you need to do to safeguard your organization)
Responding to Threats & Special Situations
- How 74% of domestic abuse cases end up spilling over into
the workplace — and your best course of action in these incredibly volatile
situations
- How to discreetly and safely investigate claims of bullying
and harassment (skip this and you could make matters worse)
- Cyberbullying: It’s not just for teens anymore — how today’s
technology is causing problems in and out of the office
- Why so many companies are building Threat Response Teams —
and how to create one that can make a real difference when seconds count
- Bomb Threat Checklist: Every HR professional (and front desk
receptionist) should have a copy of this within reach
- How to get a nervous employee who wants to talk to you “off
the record” to open up without making promises you legally can’t keep
- After you call 911: The dos and don’ts of dealing with
someone who has a weapon
- How to know whether you should evacuate the building
immediately or if it’s safer for everyone to stay put
Comments
Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.