Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology, but with a different focus, aiming to enhance process flow, reduce cycle time, and eliminate waste.
Though Lean and Six Sigma originated in different places and under different circumstances, they are now largely seen as complementary methodologies rather than mutually exclusive alternatives. Companies across various industries are striving to become faster and more responsive to customers, achieve near perfect quality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals. This course explores the relationship between the Lean and Six Sigma approaches and their integrated application in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft’s ASQ-aligned Green Belt curriculum.
- sequence key developments in the evolution of continuous improvement methodologies
- recognize the impact of other continuous improvement methodologies on Six Sigma and Lean
- distinguish between the Lean and Six Sigma improvement methodologies
- recognize the best approach for integrating Lean and Six Sigma initiatives, given basic organizational conditions
- match Lean tools with the Six Sigma stages they align to
- classify a business process as a core process or support process and identify what makes it so
- recognize the characteristics of the Process Enterprise approach
- recognize how Lean Six Sigma was applied to a manufacturing process in a given scenario
- recognize characteristics and quality considerations that are unique to service organizations
- categorize examples of the three key aspects of service quality
- recognize examples of service industry activities that would be good candidates for a Lean Six Sigma initiative
Six Sigma deployments demand major investments of time, effort, and money on behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the qualities and qualifications required to deliver the expected results.
This course deals with the key considerations around the selection of kaizen and Six Sigma projects. It also explores Black Belt roles and the associated Black Belt qualifications needed for leading Six Sigma teams to realize their project goals. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
- recognize types of problems and improvement solutions as "evolutionary" or "revolutionary" in approach
- recognize the implications of the results of a Six Sigma readiness assessment
- match each stage in a Six Sigma readiness assessment with the types of questions that would be asked
- recognize conditions under which kaizen events would be advantageous for an organization
- choose a kaizen event project based on information gathered in the project selection process
- sequence examples of the steps for selecting a kaizen event
- recognize the sources and characteristics of potential Six Sigma projects
- determine whether an organization has correctly carried out the Six Sigma project selection process
- recognize how the balanced scorecard approach can be used in aligning projects with organizational goals
- recognize project metrics that align with organizational goals as represented by the balanced scorecard
- match characteristics of successful project metrics to examples
- recognize Six Sigma stakeholders from their roles and relationships
- recognize functional characteristics of the Black Belt role
- match Black Belt roles with examples of Black Belt performance
- recognize key qualities and qualifications in a Black Belt candidate
The enterprise leaders in an organization play the most critical role in Six Sigma success. These leaders affect the deployment of Six Sigma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a part of the enterprise leadership, knowledge about leadership roles and perspectives helps Black Belts perform their own roles as Six Sigma leaders, and also in their regular interaction with these leaders.
An organization's culture and its inherent structure, lack of resources, and top leadership support sometimes create organizational roadblocks that may result in deployment failures. Six Sigma Black Belts should be able to identify these roadblocks and deal with them effectively. Six Sigma deployment is a revolutionary strategy and may result in significant organizational changes. Black Belts need to proactively anticipate human responses, overcome them, and lead the organizational change.
The course discusses the role of enterprise leadership and some of the leadership qualities and strategies for Six Sigma success. This course also explores organizational roadblocks and ways to manage them effectively. In addition, the course deals with changes caused by Six Sigma Deployment, resistance to it and strategies Black Belts can apply to manage change. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
- match Six Sigma leadership levels with examples of their roles
- recognize the performance of key enterprise leadership responsibilities in a given scenario
- distinguish between enterprise leadership roles and Six Sigma team leadership roles
- recognize the essential leadership qualities exhibited in a given scenario
- suggest strategies for more effective performance of enterprise leadership roles, in a given scenario
- recognize accurately classified organizational roadblocks in a Six Sigma initiative
- identify examples of tactical error organizational roadblocks
- recommend strategies for dealing with organizational roadblocks to Six Sigma, in a given scenario
- classify examples of organizational changes brought about by Six Sigma
- identify effective approaches for overcoming resistance in a given scenario
- identify the strategies that should be used to continue managing a change initiative in a given scenario
Generally taken near the end of a program, Final Exam: Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment enables the learner to test their knowledge in a testing environment.
- Topic T2 Objective O4
- Topic T6 Objective O8
- Topic T10 Objective O12