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Course ID: 252479

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Employee and Labor Relations (HRCI: PHR/SPHR)

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This course focuses on the federal laws and regulations that affect employee and labor relations. It discusses individual employment rights, the Equal Employment Opportunity Commission (EEOC) complaint process, and the role HR plays in the employment litigation process. The course also identifies strategies for facilitating positive employee relations and employee involvement in an organization. Finally, the course outlines methods for evaluating employee relations and the effectiveness of employee relations programs in the organization. This course helps prepare individuals for the Human Resource Certification Institute's (HRCI) PHR and SPHR certification examinations.
  • describe key provisions of employment legislation
  • recognize which employment common laws apply in various situations
  • sequence the steps in the EEOC complaint process
  • recognize tasks HR performs during the steps in the employment litigation process
  • identify strategies for building positive employee relations
  • identify strategies to ensure employment involvement
  • identify examples of employee involvement strategies
  • recognize methods for assessing employee relations in an organization
  • identify activities to evaluate the effectiveness of employee relations programs
Positive and constructive relations between employers, employees, and unions are important for the success and growth of any organization. However, it is not uncommon for organizations to come across employee related-behavioral and disciplinary issues that might threaten the positive and productive work environment. This course examines some of the problematic behavior and performance situations and how an organization can work to improve them. The course then presents a process to initiate disciplinary action aimed at giving erring employees a chance to improve and to avoid undesirable employment litigations. The course goes on to discuss the alternative dispute resolution approaches as a way to prevent the escalation of disciplinary actions and termination of employees into lawsuits. The course also discusses the importance and roles of organizational policies, procedures, and work rules and how managers and HR professionals can work to make sure that employees understand and follow them. This course helps prepare individuals for the Human Resource Certification Institute's (HRCI) PHR and SPHR certification examinations.
  • differentiate between policies, procedures, and work rules
  • identify the legal considerations associated with employee handbooks
  • identify examples of key workplace behavior issues
  • identify the roles of performance improvement plans
  • identify best practices for implementing effective discipline in the workplace
  • sequence the steps involved in a disciplinary process based on best practices
  • recognize how to conduct a termination meeting appropriately
  • match methods of alternative dispute resolutions with their descriptions
  • differentiate between mediation and arbitration
One of the key goals of a labor union is to gain official recognition so that it is entitled to conduct collective bargaining on behalf of its members in a particular bargaining unit. This course examines the unionization process laid out by the National Labor Relations Act. Labor regulations also identify unfair labor practices by employers, such as activities that inhibit employees' effort to unionize, or inhibit their employment rights and conditions of work. Certain unfair labor practices by unions and employees are identified too. The course goes on to discuss the process, subjects of, and approaches for collective bargaining between unions and employers. The course also presents strikes, picketing, and secondary boycotts as the legal means of protest by employees. This course helps prepare individuals for the Human Resource Certification Institute's (HRCI) PHR and SPHR certification examinations.
  • sequence the steps of the unionization process
  • identify common requirements of a cooperation agreement between a union and employer
  • identify the rules for employers in the event that an election is granted
  • identify examples of unfair labor practices by employers
  • identify examples of unfair labor practices by unions
  • differentiate between types of collective bargaining strategies
  • identify contract negotiation approaches
  • categorize examples of labor protests
  • identify the rules for lockouts
Generally taken near the end of a program, Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned) enables the learner to test their knowledge in a testing environment.
  • Topic T2 Objective O4
  • Topic T6 Objective O8
  • Topic T10 Objective O12

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