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Course ID: 252565

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Project Communications and Stakeholder Management (PMBOK® Guide - Fifth Edition)

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Agenda

It is commonly said that up to 90% of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within the organization. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course learners will learn how to plan and manage project communications. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition published by the Project Management Institute (PMI®). This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMI® certification exam. This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
  • recognize how the processes of the Project Communications Management Knowledge Area interact with other processes during the management of a project
  • identify guidelines for planning an appropriate approach to project communications management
  • identify the types of information to be gathered in order to begin creating a communications management plan
  • perform a communications requirements analysis for a project, given a scenario
  • choose appropriate methods and technologies to achieve effective communication, given the needs of specific project stakeholders
  • identify the elements of the communication model
  • recognize examples of information contained in a communications management plan
  • identify project documents that may need to be updated as a result of creating the communications management plan
  • recognize the type of information the inputs to the Manage Communications process contribute to it
  • recognize how performance reporting is used as a method to manage communications
  • recognize examples of outputs of the Manage Communications process
A project manager is the communication hub through whom all project information flows. A project manager may receive and distribute dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information. Controlling these communications is critical to the project, and it's the project manager's responsibility to ensure that the planned flow of project communications continues so that the needs of both the project stakeholders and the project itself are met. This course emphasizes the importance of the Control Communications process and guides the learner through the tools and techniques that can be used for controlling communications throughout the life of a project. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMI® Certification Exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition, published by the Project Management Institute (PMI®), Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
  • identify the characteristics of the Control Communications process
  • recognize how work performance data, the issue log, and project communications act as inputs to the Control Communications process
  • describe how the project management plan and organizational process assets are used in the Control Communications process
  • recognize how expert judgment and meetings are used to control communications
  • recognize how information management systems are used to control communications
  • recognize examples of work performance information and change requests as outputs of the Control Communications process
  • identify examples of project documents and organizational process assets that may be updated as a result of the Control Communications process
Projects routinely require materials, consultants, training, products, and equipment, along with many other types of goods and services. Project procurement is the process of purchasing products and services necessary to fulfill the objectives of a project. Procurements must be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including make-or-buy analysis. Learners will be introduced to the process of developing a procurement management plan and determining which procurement contract best suits the project's needs, which are both vital to ensuring a project manager is able to procure the products or services for project success. This course will assist in preparing learners for the PMI® certification exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition, published by the Project Management Institute (PMI®), Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
  • determine whether a given contract term will reduce the risk for the buyer or for the seller
  • label individuals in a scenario as either buyer or sellers
  • match the Project Procurement Management processes with their associated project management Process Groups
  • match each procurement planning input to the description of how it is used in the procurement planning process
  • classify agreements as either fixed price, cost-reimbursable, or time-and-materials contracts
  • determine the best course of action between making, buying, or leasing a product, given cost data
  • identify the tools and techniques used to plan procurement management
  • recognize examples of information found in the outputs of the Plan Procurement Management process
Managing the procurement process can sometimes seem like a project all in itself, as it generally involves a number of detailed and time-consuming steps – from obtaining seller responses, selecting a seller and awarding the contract, to managing the procurement relationship. This is the second course in the Project Procurement Management Knowledge Area and covers three processes: Conduct Procurements, Control Procurements, and Close Procurements. Specifically, learners will be introduced to proposal evaluation techniques, procurement negotiations, and handling claims and disputes. The course will also cover the components of procurement documents and a contract file for controlling procurements, as well as techniques for closing procurements. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition, published by the Project Management Institute (PMI®), Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. This course will assist in preparing learners for the PMI® certification exam.
  • match inputs to conducting procurements with descriptions of how they are used
  • match techniques for developing a pool of prospective sellers with situations when each should be used
  • match examples of procurement techniques with the stage of procurement in which they are used
  • recognize examples of the outputs of the Conduct Procurements process
  • match the inputs to the Control Procurements process with the information they provide
  • recognize examples of techniques for controlling ongoing project procurements
  • recognize examples of techniques for controlling project procurements when there are changes or disputes
  • match the outputs of the Control Procurements process to examples
  • recognize examples of information a project manager needs in order to close procurements
  • determine the appropriate procurement closure technique to use in a given situation
  • identify examples of the outputs of the Close Procurements process
A project can be worthless if the right people aren't involved from the beginning. Project Stakeholder Management focuses on making sure that the right stakeholders are identified, that stakeholder requirements are captured and incorporated into the work of the project, and that appropriate stakeholders participate in relevant project activities. Successful project managers use project stakeholder management throughout the project life cycle to appropriately engage stakeholders, manage expectations, and ensure that the project gets what it needs from stakeholders, and stakeholders get what they need from the project. This course highlights the importance of project stakeholder management to project performance. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Stakeholder Management processes. Specifically, learners will be introduced to the first two processes in the Project Stakeholder Management Knowledge Area – Identify Stakeholders and Plan Stakeholder Management. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition published by the Project Management Institute (PMI®). This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMI® certification exam. This course is aligned with the PMBOK® Guide - Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
  • recognize the primary purpose of each process within the Project Stakeholder Management Knowledge Area
  • determine which stakeholders are relevant to a project
  • match the types of information needed to create a stakeholder register with the input to the Identify Stakeholders process in which you are likely to obtain that information
  • recognize how to use appropriate techniques to verify and refine information obtained from inputs to the Identify Stakeholders process
  • perform a stakeholder analysis for a project
  • distinguish types of relevant stakeholder information included in a stakeholder register template
  • recognize the key benefit of the Plan Stakeholder Management process
  • recognize examples of information contained in the inputs to the Plan Stakeholder Management process
  • determine which stakeholders demonstrate an engagement gap, given a scenario
  • determine the appropriate strategy for reaching desired stakeholder engagement level in a scenario
  • identify examples of the outputs of the Plan Stakeholder Management process
Stakeholders are critical to your project's success. However, if you don't engage stakeholders when it's most appropriate, and continue effective communication throughout the project life cycle, the value and expertise you require from them could be lost. Managing and controlling stakeholder engagement is more than just responding to queries or issues; it's about anticipating project requirements and making sure the stakeholder engagement plan continues to stay on track so that you have what you need, when you need it. This course covers managing and controlling stakeholder engagement in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition, published by the Project Management Institute (PMI®). Specifically, learners will be introduced to tools and techniques for managing stakeholder engagement such as push and pull communication methods. Learners will also learn how to control stakeholder engagement using information management systems, expert judgment, and meetings. This course provides a foundational knowledge base reflecting the most up-to-date project management information. It will enable learners to effectively put principles to work in their own organizations, and assist in preparing them for the PMI® certification exam. This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
  • identify the benefits of managing stakeholder engagement
  • recognize the purposes of the Manage Stakeholder Engagement process
  • match examples of information used to manage stakeholder engagement to corresponding inputs
  • identify the most appropriate tools or techniques for engaging the stakeholder, given a project situation
  • identify the outputs of the Manage Stakeholder Engagement process
  • recognize examples of issues that should be recorded in a project's issue log
  • identify the inputs to the Control Stakeholder Engagement process
  • recognize examples in which the tools and techniques of the Control Stakeholder Engagement process are being used
  • identify the outputs of the Control Stakeholder Engagement process

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