Course Description
Strong and Caring
Supervision: Essential Skills for Effective Supervisors and Managers is the latest version of a class that has been taught
throughout the United States. Ideal for managers and supervisors who want to
get a quick grasp of the essentials of their job, this substantive workshop
explores a wide range of topics. Among them are:
·
The dynamic (and changing) roles of
supervisors. [If you think you’re managing chaos, you’re not alone.]
·
Communicating effectively with diverse
teams. [Communication is one of the most challenging and important things you
do so it helps to know the key elements.]
·
Motivation techniques that cut across a
multitude of differences. [What is the greatest motivator? What are
de-motivators?]
·
Dealing with difficult people. [Left
unchecked, one person with a lousy attitude can drag down your entire team.]
·
Decision making techniques. [Your
decisions may be in danger of manipulation.]
·
Getting things done. [Do you have busy
weeks and yet feel as if little has been accomplished? Too many supervisors
spend sizable amounts of time simply restoring the status-quo.]
·
Performance evaluation concerns and
strategies. [Performance evaluations are one of the most common forms of
fiction being written today.]
·
Disciplinary actions and documentation.
[Wrongful discharge and EEO cases are on the rise. You need to know how to
avoid them.]
·
Time management. [You’ll get techniques
that facilitate focus and reduce interruptions.
·
Delegation essentials. [How to delegate
and how to remove the reasons why you may not be delegating enough.]
The workshop tackles the
stomach acid-producing aspects of supervision but it does so with techniques
that build confidence, not fear. You receive practical information that is easy
to understand and which can be put to immediate use. The participants will have
ample opportunities to ask questions and get their most pressing supervisory
concerns addressed.
ADDITIONAL DETAILS:
Participants are on their own for lunch but there are many restaurants in the
vicinity. Each participant receives a workbook with checklists and guidelines.
INSTRUCTOR: Michael Wade is a
management consultant with Sanders Wade Rodarte Consulting Inc. in Phoenix. He
has advised organizations on sensitive management issues for over 30 years. He
holds a Juris Doctorate from the University of Arizona and is the author of
five books. He is known for his lively and fast-paced teaching style and is a
highly-rated instructor.