This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be usCOURSE OBJECTIVES:
After completing this course, students will be able to:
- Describe the processes for planning and using a Windows 10 troubleshooting methodology.
- Troubleshoot startup issues and operating system services on a Windows 10 device.
- Resolve issues that pertain to hardware devices and device drivers.
- Troubleshoot Windows 10 devices remotely.
- Troubleshoot issues that pertain to network connectivity.
- Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
- Troubleshoot issues related to user settings.
- Troubleshoot remote-connectivity issues.
- Resolve issues that pertain to accessing resources from devices that are domain-joined.
- Resolve issues that pertain to accessing resources from devices that are not domain-joined.
- Troubleshoot issues that pertain to application installation and operation.
- Maintain a device that is running Windows 10.
- Recover a device that is running Windows 10.
Implementing a Troubleshooting Methodology
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of the Troubleshooting Steps
- Troubleshooting Tools
- Lab : Implementing a Troubleshooting Methodology
- Lab : Using Troubleshooting Tools for Windows 10
Troubleshooting Startup Issues
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
- Recovering BitLocker-Protected Drives
- Lab : Troubleshooting Startup Issues
- Lab : Recovering BitLocker-Encrypted Drives
Troubleshooting Hardware and Device Drivers
- Troubleshooting Device Driver Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability
- Configuring the Registry
- Lab : Troubleshooting Device Driver Issues
- Lab : Troubleshooting Hardware Issues
Troubleshooting Remote Computers
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
- Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
- Lab : Troubleshooting Remote Computer by using Windows PowerShell
Resolving Issues with Network Connectivity
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
- Lab : Resolving Network Connectivity Issues
Troubleshooting Group Policy
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
- Lab : Troubleshooting Group Policy Application Issues
- Lab : Resolving Group Policy Issues
- Lab : Installing and Sharing a Printer
Troubleshooting User Settings
- Troubleshooting Sign In Issues
- Troubleshooting the Application of User Settings
- Lab : Troubleshooting Sign in Issues
- Lab : Troubleshooting the Application of User Settings
Troubleshooting Remote Connectivity
- Troubleshooting VPN Connectivity Issues
- Troubleshooting DirectAccess
- Lab : Troubleshooting VPN Connectivity
- Lab : Configuring and Troubleshooting DirectAccess
Troubleshooting Resource Access Within a Domain
- Troubleshooting File Permissions Issues
- Recovering Files Encrypted by EFS
- Troubleshooting Issues with Printer Access
- Lab : Troubleshooting File Access Issues
- Lab : Troubleshooting Access to Encrypted Files
- Lab : Troubleshooting Printer Access Issues
Troubleshooting Resource Access for Non Domain Member Clients
- Configuring and Troubleshooting Device Registration
- Configuring and Troubleshooting Work Folders
- Configuring and Troubleshooting OneDrive Access
- Lab : Troubleshooting Resource Access for Clients that are not Domain Members
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Windows Store Apps
- Troubleshooting Access to Company Web Applications
- Lab : Troubleshooting Desktop Apps
- Lab : Troubleshooting Access to Company Web Applications
Maintaining Windows 10
- Managing and Troubleshooting Windows Activation
- Monitoring and Troubleshooting Performance
- Applying Applications and Windows Updates
- Lab : Monitoring and Troubleshooting Performance
Recovering Data and Operating System
- File Recovery in Windows 10
- Recovering an OS
- Lab : Recovering Data
- Lab : Provisioning Computer to Comply with Company Standards
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.