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Description

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.

This video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.

Benefits
  • Understand the importance of telephone image for your business
  • Learn the proper telephone techniques that will let your customer know they are important
  • Learn to demonstrate professionalism on the telephone to create a positive experience for the customer
Session 1
  • Section A: Telephone Courtesy
    • Telephone Techniques
    • Answering Calls
    • Holding Calls
    • Leaving Messages
    • Taking Responsibility
    • Transferring Calls
    • Voice Messaging
    • Handling Problems

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