Every registration supports local education. TrainUp Gives Back
Logo

Your Career Training Marketplace

Questions? Call Toll-Free: 1-866-540-9677

  • Instant Access ImageInstant Access
    From Anywhere
  • Unlimited Viewing ImageUnlimited
    Viewing
  • calendar Image 6-12 Months
    To Complete

Description

While it's best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques, there are interpersonal strategies and skills you need when you engage and work with a difficult person.By learning how to focus on goals, give feedback, and manage conflict, you can work with difficult people more effectively.

Learning Objectives
  • Recognize interpersonal strategies that help you work with difficult people
  • Choose ground rules that will help redirect the behavior styles of difficult people
  • Direct difficult behavior toward desired goals
  • Choose the appropriate time and conditions for giving effective feedback
  • Identify appropriate strategies for delivering feedback
  • Follow appropriate steps to manage conflict with a difficult person
  • Use interpersonal skills and strategies when working with difficult people
  • Audience

Get the latest industry news, recommended courses, & promotions from TrainUp.com sent straight to your inbox.