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While it's best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques, there are interpersonal strategies and skills you need when you engage and work with a difficult person.By learning how to focus on goals, give feedback, and manage conflict, you can work with difficult people more effectively.

Learning Objectives
  • Recognize interpersonal strategies that help you work with difficult people
  • Choose ground rules that will help redirect the behavior styles of difficult people
  • Direct difficult behavior toward desired goals
  • Choose the appropriate time and conditions for giving effective feedback
  • Identify appropriate strategies for delivering feedback
  • Follow appropriate steps to manage conflict with a difficult person
  • Use interpersonal skills and strategies when working with difficult people
  • Audience

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