Legal Ethics Rules and Tips to Prevent and Mitigate Client Dissatisfaction
One of the most common client complaints attorneys face is insufficient time and effort spent on the case. Even the most diligent attorneys are not immune. This focused legal course will review the most common areas of risk and give you tips for simple practices to prevent your clients from feeling neglected. Register today!
- Clarify attorney duties of diligence and communication.
- Go over common practices that can make your clients feel their cases are unimportant.
- Get helpful tips for restoring the relationship and responding to complaints.
- Learn when it's best to end representation and how to do it correctly.
Session Time: 1:00 - 2:00 PM Eastern
Presenter: Steven R. Sorenson
- Diligence (MRPC 1.3)
- What Constitutes Neglect of a Legal Matter?
- Procrastination as a Sign of Excessive Stress and Burnout
- Client Communication (MRPC Rule 1.4)
- Common Risk Areas and Scenarios
- Proactive Tips for Making Your Clients Feel Well-Represented
- What to Do When Your Client is Unhappy
- Termination Letters
This legal ethics course is designed for attorneys.