This course is aimed at anyone looking to gain entry into the IT field as an IT Help Desk Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT industry. Demand for Support Technicians has been growing since 2004.
The skills you will gain through this course will not only prepare you for a role on the IT help desk, but in other roles too, such as networking and as a Field Technician.
Each course leads to a certification. You can choose to take one or all of the courses within the bundle. Scroll down to view the details of each course. We have provided a salary guide below to give you an idea of how much you can potentially earn by gaining just one of the certifications listed.
What’s in the bundle?
This bundle contains 6 separate certification courses.
GOOD TO KNOW: By enrolling onto this course you will get access to all of the courses listed on this course page. You will not have to pay for each course individually.
1. CompTIA A+ 220-901 & 902
2. CompTIA Network+ N10-006
3. Microsoft 70-346: Managing Office 365 Identities and Requirements (part 1 of MCSA – Office 365 certification)
4. Microsoft 70-347: Enabling Office 365 Services (part 2 of MCSA – Office 365 certification)
5. Microsoft 70-341: Core Solutions of Microsoft Exchange Server 2013 (MCSE: 1 of 2 exams)
6. Microsoft 70-342: Advanced Solutions of Microsoft Exchange Server 2013 (MCSE: 2 of 2 exams)
Please note in order to gain an MCSE certification you must complete number 3 and 4 on the list (70-346 and 346) first, then progress onto number 5 and 6 (70-341 and 342).
Anyone looking to start a career in IT or expand and/or upgrade their CompTIA or Microsoft certifications.