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E-mail has dramatically increased the volume of communication and the amount of information that the average office worker needs to process every day. To keep up, you must sort, file, respond to, or delete every e-mail that comes to you during a business day. This course introduces techniques for managing e-mail effectively. It covers tips on how to use folders and filters to organize e-mails for increased efficiency, as well as guidelines on what e-mails to delete. The course also gives direction on how to recover important information should you lose an e-mail.
Recognize how to manage time by organizing business e-mails
Identify approaches to personal e-mail that can save time
Determine whether to keep or delete an e-mail
Recognize how to use the e-mail folder structure effectively
Use filters effectively to organize e-mail
Identify techniques to use to find e-mail information